Items where Author is "FEBRIANI, CHRISTINA ERIKA"

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Thesis

FEBRIANI, CHRISTINA ERIKA (2016) PENGARUH KUALITAS LAYANAN, KUALITAS PRODUK, DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS PT KRAKATAU POSCO). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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