ANALISA PENGENDALIAN KUALITAS PADA PROSES OPERASIONAL ADMINISTRASI LAPORAN HARIAN (Studi Kasus Pada Divisi Audit Revenue di PT Securindo Packatama Indonesia)

JULIANA, YOFVA MEISY (2023) ANALISA PENGENDALIAN KUALITAS PADA PROSES OPERASIONAL ADMINISTRASI LAPORAN HARIAN (Studi Kasus Pada Divisi Audit Revenue di PT Securindo Packatama Indonesia). S1 thesis, Universitas Mercu Buana Jakarta-Menteng.

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Abstract

PT. Securindo Packatama Indonesia merupakan perusahaan jasa parkir dimana selain menyewakan alat parkir atau program parkir yang ada setiap bulannya, kita melaporkan hasil data pendapatan dan lainnya kepada pengguna jasa parkir. Untuk memenuhi permintaan data laporan yang terus–menerus, dalam melakukan proses pengerjaannya harus dilakukan dengan cepat namun sesuai dengan standar kualitas yang diinginkan. Penelitian ini bertujuan untuk mengetahui pengaruh Cacat Administrasi Operasional bagi keberlangsungan pekerjaan harian hingga bulanan yang dikerjakan oleh Divisi Audit Revenue serta bagaimana pengendalian kualitas dalam mencegah Cacat Administrasi Operasional. Populasi yang digunakan adalah semua laporan harian yang diterima oleh Divisi Audit Revenue dalam periode Mei 2021 – April 2022 dan untuk sampel yang digunakan adalah Cacat Administrasi Operasional periode April 2022. Metode yang digunakan dalam melakukan pengendalian kualitas ini adalah diagram alir (flow chart), lembar periksa (check sheet), diagram pareto (pareto chart) dan diagram sebab-akibat atau tulang ikan (fishbone). Berdasarkan hasil penelitian yang dilakukan, Cacat Administrasi Operasional “Referensi” didominasi oleh pengisian Bulan Laporan sebanyak 48 laporan. Dan upaya perbaikan yang dapat dilakukan adalah dengan menggunakan analisa diagram sebab-akibat serta 5W+1H. Kata kunci : Pengendalian Kualitas, Cacat Administrasi Operasional, Referensi, Audit Revenue, Diagram Alir, Diagram Pareto, Diagram Sebab-Akibat, 5W+1H. PT. Securindo Packatama Indonesia is a parking services company where apart from renting out parking equipment or existing parking programs every month, we report the results of income and other data to parking service users. To meet the continuous demand for report data, the process must be carried out quickly but in accordance with the desired quality standards. This research aims to determine the influence of Operational Administrative Defects on the continuity of daily to monthly work carried out by the Revenue Audit Division and how quality control can prevent Operational Administrative Defects. The population used is all daily reports received by the Audit Revenue Division in the period May 2021 – April 2022 and the sample used is Operational Administrative Defects for the period April 2022. The methods used in carrying out this quality control are flow charts, check sheets, Pareto charts and fishbone charts. Based on the results of research conducted, "Reference" Operational Administrative Defects are dominated by 48 reports for the Reporting Month. And improvement efforts that can be made are by using cause-and-effect diagram analysis and 5W+1H. Keywords: Quality Control, Operational Administrative Defects, References, Audit Revenue, Flow Charts, Pareto Diagrams, Cause-Effect (Fishbone) Diagrams, 5W+1H.

Item Type: Thesis (S1)
NIM/NIDN Creators: 43118120132
Uncontrolled Keywords: Kata kunci : Pengendalian Kualitas, Cacat Administrasi Operasional, Referensi, Audit Revenue, Diagram Alir, Diagram Pareto, Diagram Sebab-Akibat, 5W+1H. Keywords: Quality Control, Operational Administrative Defects, References, Audit Revenue, Flow Charts, Pareto Diagrams, Cause-Effect (Fishbone) Diagrams, 5W+1H.
Subjects: 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum
Depositing User: SITI NOVI NUR CAHYANI
Date Deposited: 13 Oct 2023 07:38
Last Modified: 13 Oct 2023 07:38
URI: http://repository.mercubuana.ac.id/id/eprint/82474

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