Winandar, Rian Prawiratama Tantrio (2016) PERANCANGAN PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN MODEL KANO DENGAN DIMENSI SERVQUAL YANG DIINTREGASIKAN DENGAN QUALITY FUNCTION DEPLOYMENT ( QFD) PADA POLI KLINIK ANAK RS. MUHAMMADIYAH TAMAN PURING JAKARTA. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 16 031 |
| NIM/NIDN Creators: | 41612010044 |
| Uncontrolled Keywords: | Metode Servqual, Model Kano, Quality Function Deployment (QFD) |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 13 Jun 2016 12:47 |
| Last Modified: | 28 Apr 2017 02:33 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/6567 |
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