YUNANDA, ADITIA (2016) USULAN PERBAIKAN PELAYANAN BENGKEL NISSAN HALIM DENGAN METODE SERVQUAL, IPA, DAN QFD. S2 thesis, Universitas Mercu Buana.
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Item Type: | Thesis (S2) |
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Call Number: | TM/51/16/063 |
NIM/NIDN Creators: | 55113120277 |
Uncontrolled Keywords: | Kualitas Pelayanan, Tingkat Kepuasan Pelanggan, ServQual, IPA, QFD |
Divisions: | Pascasarjana > Magister Manajemen |
Depositing User: | Admin Perpus UMB |
Date Deposited: | 19 Mar 2016 13:09 |
Last Modified: | 10 Nov 2023 04:35 |
URI: | http://repository.mercubuana.ac.id/id/eprint/6468 |
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