LESTARI, RATNA BUDI (2022) PENGARUH KESADARAN WAJIB PAJAK, KUALITAS PELAYANAN, EFEKTIVITAS PENERAPAN E-SAMSAT, DAN SANKSI TERHADAP KEPATUHAN WAJIB PAJAK KENDARAAN BERMOTOR (Studi Empiris Pada Wajib Pajak Kendaraan Bermotor yang Terdaftar di Wilayah Jakarta Barat). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
The purpose of the study is to know the effects of tax awareness, quality services, the application of e-samsat and tax penalties for motor vehicle tax compliance (An Empirical Study of Motorized Vehicles Registered in The West Jakarta Region). The study used sampling techniques to draw samples using non probability sampling with the accidental sampling approach, so that the study sample amounted to 100 motor-vehicle tax respondents registered in west Jakarta and measured on the likert scale. The data analysis technique used is using Software Statistical Product and Service Solutions (SPSS) version 25. The results of this study may indicate that the quality of service, the application of e-samsat and the tax penalties have a positive and significant impact on motor vehicle taxplayers compliance. But the consciousness of taxpayers does not significantly affect the compliance of motorized taxpayers. This is evidenced by the results of the individual parameters (statistical test t) and significant test (statistic f). Keywords : The Consciousness of Taxpayer, Quality of Service, E-Samsat Application, Tax Penalties and Mandated Motor Vehicle Compliance Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh kesadaran wajib pajak, kualitas pelayanan, penerapan e-samsat dan sanksi pajak terhadap kepatuhan wajib pajak kendaraan bermotor (Studi Empiris Pada Wajib Pajak Kendaraan Bermotor yang Terdaftar di Wilayah Jakarta Barat). Penelitian ini menggunakan teknik pengambilan sampel menggunakan nonprobability sampling dengan pendekatan accidental sampling sehingga sampel penelitian sebanyak 100 responden wajib pajak kendaraan bermotor yang terdaftar di Wilayah Jakarta Barat dan diukur dengan menggunakan skala Likert. Teknik Analisis data yang digunakan yaitu menggunakan Software Statistical Product and Service Soulutions (SPSS) versi 25. Hasil penelitian ini dapat menunjukkan bahwa Kualitas Pelayanan, Penerapan E-Samsat dan Sanksi pajak berpengaruh positif dan signifikan terhadap Kepatuhan Kendaraan Bermotor. Tetapi Kesadaran Wajib Pajak tidak berpengaruh signifikan terhadap Kepatuhan Wajib Pajak Kendaraan Bermotor. Hal ini dibuktikan dari hasil uji parameter individual (uji statistik t) dan uji signifikan (uji statistik f). Kata Kunci : Kesadaran Wajib Pajak, Kualitas Pelayanan, Penerapan E- Samsat, Sanksi Pajak dan Kepatuhan Wajib Pajak Kendaraan Bermotor
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