MUHAROM, HILMAN (2016) DESAIN ULANG OPERASI PELAYANAN COMMUTER LINE DALAM MENINGKATKAN KEPUASAN PELANGGAN DENGAN INTEGRASI SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DALAM QUALITY FUNCTION DEPLOYMENT (QFD). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| Call Number CD: | FE/MJ. 16 544 |
| NIM/NIDN Creators: | 43112120314 |
| Uncontrolled Keywords: | Metode Servual, QFD, Kepuasan Pelanggan |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 04 Jan 2017 11:34 |
| Last Modified: | 17 Mar 2022 06:13 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/5529 |
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