ISMET, LEONANDA (2008) PERANCANGAN CONNECTION PIPA YANG UNGGUL MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT SEBAGAI JAWABAN ATAS VOICE OF CUSTOMER (STUDI KASUS PADA PT. SEAMLESS PIPE INDONESIA JAYA). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
Kegiatan di sektor minyak dan gas bumi mempunyai karakteristik risiko frekuensi terjadinya kerugian tinggi dan kalau terjadi kecelakaan akan menyebabkan jumlah kerugian yang besar dari segi biaya dan seringkali fatal menimbulkan korban jiwa. Kerugian akibat connection pipa yang buruk pada akhirnya menimbulkan kerugian besar bagi Negara dikarenakan seluruh biaya eksplorasi minyak dan gas bumi dibiayai oleh Negara dengan sistim Cost Recovery. Mengingat resiko-resiko yang mungkin dihadapi diantaranya adalah blowout yang disebabkan oleh major peril (Fire, Lightning, Explosion) atau kesalahan manusia (human error), construction defect, design defect, subsidence, yang dihadapi selama periode konstruksi, dan pengeboran, maka untuk pemilihan jenis produk sambungan (connection) pada pipa seamless baik casing maupun tubing haruslah mempunyai mutu produk yang terbaik dan unggul dalam menghadapi situasi dan kondisi saat dilaksanakannya proses pengeboran (drilling). Penelitian ini bertujuan untuk mengetahui bagaimanakah merancang suatu connection pipa yang unggul menurut Voice of Customer, karakteristik design dari pada connection itu sendiri menurut para ahli tehnik, serta performance connection itu sendiri dibandingkan dengan connection dari competitors. Dengan melakukan Focus Group of Discussion bersama para costumer tentang faktor- faktor apa saja yang di butuhkan dalam memenuhi keinginan costumer didapat 12 variable kebutuhan dan performance connection yang diinginkan, dan dari para ahli didapat 12 variable karakteristik design yang menjadikan connection pipa yang unggul. Dengan analisa data menggunakan metode Quality Function Deployement dan bantuan software House of Quality diperoleh hasil sebagai berikut: 1. Connection pipa yang unggul harus memperhatikan semua kriteria dalam atribut kebutuhan customer hasil voice of customer . 2. Connection yang unggul mempunyai karakteristik design yang memperhatikan atribut harga make-up torque yang tinggi, celah pada sambungan kecil, sudut stabbing pada profil ulir, dan surface threatment. 3. Dari matrik House of quality dapat dipertimbangkan bahwa perubahan design yang harus dilakuan terhadap Tenaris H blue adalah perlakuan surface threatment pada connection sebagai anti gesekan dan anti karat. Selain itu atribut yang mempunyai pengaruh terhadap keunggulan tetapi membutuhkan banyak biaya tidak perlu dilakukan. 4. Selanjutnya connection Tenaris H blue direkomendasikan sebagai connection yang unggul dan dipasarkan kepada setiap costumer. Drilling activity in oil and gas business have very high risk and potential for losses due to accident and fatality for major injury or death for people who work in that place. Financial loss due to bad connection will be affect to government, due to all exploration oil and gas expenses is handling by government with cost recovery method. Considering the risk of operation during drilling process such as blow out because major peril (Fire, lightening, explosion) or human error, construction defect, design defect, subsidence, which facing during construction and drilling period, so selecting excellent pipe connection for casing and tubing must have the best quality to avoid any potential problem during drilling activity. This research aim to know how planning a connection pipe according to Voice of Customer, characteristic design from connection, according to the technics experts, and performance connection compared to connection from competitors. By doing Focus Group of Discussion with the costumer about factors any kind of which in requiring in fulfilling desire of costumer is found 12 variable requirement and performance connection wanted, and from the experts is found 12 variable characteristic design making best connection. With data analysis applies method Quality Function Deployment and help with software House of Quality is obtained result as follows: 1. Connection pipe excellent must pay attention to all criteria in requirement attribute of customer result of voice of customer. 2. Connection pipe excellent which is has characteristic design paying attention to attribute of high make-up torque, aperture at small joint, angle of stabbing at screw profile, and surface treatment. 3. From matrix house of quality, Tenaris H blue can be considered to do surface treatment for as anti friction and rust less. Besides attribute having influence to excellence but requiring many costs is not necessarily be done. 4. Therefore Tenaris H blue is recommended to offer for customers as excellent connection.
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-551-08-023 |
| NIM/NIDN Creators: | 1310402-005 |
| Uncontrolled Keywords: | MPS, Manajemen Pemasaran |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 06 Jun 2012 12:02 |
| Last Modified: | 15 Jul 2022 03:58 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/31864 |
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