PENINGKATAN KUALITAS PELAYANAN DENGAN PENDEKATAN QFD DAN SERVQUAL (studi kasus: martha tilaar salon & day spa)

GUSRIZAL, DAVID (2008) PENINGKATAN KUALITAS PELAYANAN DENGAN PENDEKATAN QFD DAN SERVQUAL (studi kasus: martha tilaar salon & day spa). S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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Abstract

PENINGKATAN KUALITAS PELAYANAN DENGAN PENDEKATAN QFD DAN SERVQUAL (studi kasus: martha tilaar salon & day spa)

Item Type:	Thesis (S2)
Call Number CD:	CDT-551-08-037
Call Number:	TE/09/049
NIM/NIDN Creators:	55105110145
Uncontrolled Keywords:	PROES PRODUKSI, MPO, Manajemen oprasional
Subjects:	600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum
Divisions:	Pascasarjana > Magister Manajemen
Depositing User:	Admin Perpus UMB
Date Deposited:	04 Aug 2009 09:21
Last Modified:	15 Jul 2022 04:47
URI:	http://repository.mercubuana.ac.id/id/eprint/27278

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