Yulianti, Eka Cipta (2009) ANALISIS KUALITAS PELAYANAN PERPAJAKAN TERHADAP TINGKAT KEPATUHAN WAJIB PAJAK. S1 thesis, Universitas Mercu Buana.
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Abstract
ABSTRACT Thisresearchwasaimedtoanalysetheinfluenceofservicetowardtaxpayers’obedience.Grandtheoryusedforservicevariablewas A.Parasuraman,ValarieA.Zeithaml,danLeonardL.Berrywhichcoveredseveraldimensionssuchas:tangible,reliability,responsiveness,assurance,andempathy,whereastheoreticalfoundationforobediencevariablewasRochmatSoemitrotheorywhichincludedseveralaspectssuchas:counting,recounting,payingandreporting. Quantitativeapproachandcorrelationdesignweredeployedbyparticipating82samplesobtainedfromsimplerandomsamplingtechnique.Documentsanalysisandvalidandreliablequestionnaireswereusedtogetdata.RankSpearmanwereutilizedascorrelationtesting.ObtaineddatathenwereanalizedusingSPSSVer.16.D escriptiveanalysisindicatedthatservicewasinnormalcondition,whereastaxpayers’obediencerelativelygood.Moreover,hypothesistestingshowedthattherewaspositiveandsignificantcorrelationbetweenserviceandobedienceoftaxpayers.
| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FE/AK. 09 289 |
| Call Number: | SE/AK/10/084 |
| NIM/NIDN Creators: | 43207110119 |
| Uncontrolled Keywords: | PERPAJAKAN, KUALITAS PELAYANAN |
| Divisions: | Fakultas Ekonomi dan Bisnis > Akuntansi |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 15 Jan 2010 10:23 |
| Last Modified: | 10 Dec 2025 07:14 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/25565 |
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