Widiyati, Okis (2012) Evaluasi Pemenuhan Harapan Konsumen Terhadap Kualitas Pelayanan pada PT. Bank Danamon Indonesia Tbk (Cabang Tanjung Duren). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FE/MJ. 12 022 |
| Call Number: | SE/31/12/022 |
| NIM/NIDN Creators: | 43108010143 |
| Uncontrolled Keywords: | Kualitas Pelayanan, Kepuasan Konsumen, Quality Function Deployment (QFD), House Of Quality |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 09 Apr 2012 12:26 |
| Last Modified: | 26 May 2017 02:48 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/20588 |
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