S, Deddy Dariansyah (2012) PENGARUH DISIPLIN KERJA, MOTIVASI KUALITAS PELAYANAN TERHADAP KINERJA PEGAWAI KANTOR PELAYANAN PAJAK PRATAMA KRAMAT JATI. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
Penelitian ini bertujuan untuk menganalisis bagaimana pengaruh Disiplin Kerja, Motivasi dan Kualitas Pelayanan terhadap kinerja pegawai pada Kantor Pelayanan Pajak Pratama Kramat Jati Jakarta Timur. Metode penelitian ini menggunakan kajian pustaka dan lapangan dengan pendekatan analisis statistik regresi. Dengan menggunakan metode serta variabel- variabel tersebut diharapkan dapat memecahkan permasalahan yang terjadi pada pegawai di lingkungan Kantor Pelayanan Pajak Kramat Jati. Responden penelitian ini adalah 75 pegawai dengan menggunakan teknik pengambilan sampel survey. Hasil analisis menunjukkan bahwa Disiplin Kerja dan Motivasi berpengaruh positif terhadap kinerja pegawai dalam kategori pengaruh sedang. Hal ini bisa dilihat dari hasil statistik uji korelasi dan uji hipotesis dimana dari kedua variabel tersebut dengan menggunakan analisis linier berganda uji F dan uji T. Sedangkan hasil uji statistik untuk variabel Kualitas Pelayanan dipengaruhi secara positif dan signifikan terhadap kinerja pegawai. Dengan demikian temuan empiris ini mengindikasikan bahwa untuk meningkatkan kinerja pegawai perlu meningkatkan kualitas pelayanan dan memperbaiki tingkat kedisiplinan dan motivasi pegawai. Kata kunci : Disiplin Kerja, Motivasi, Kualitas Pelayanan dan Kinerja Pegawai. This study aimed to examine the effect of the labor disipline, motivation and service quality on employees’ performance in the Kramat Jati Tax Office. The concepts of labor disicipline, motivation and service quality were taken fromvarious sources. This study is descriptive in the nature using convenience sampling a total sample of 75 respondent were obtained statistical tools such as regression, correlation and matric correlation were employeed. The analysis shows that the discipline of work and motivation have a positive effect on employees’ performance in mid level influence category. It can be seen from the results of the test statistics and hypothesis testing where the correlation of these two variables uses linear regression analysis of the F test and T test. The peformance of employees is a positively and significantly affected by the variable quality of service. These emprical findings indicate that in order to improve the performance of employees, we need to improve the quality of services, the level of disicpline, and motivate the employees. Key words: Discipline, Motivation, Service Quality and Employee Performance.
| Item Type: | Thesis (S2) |
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| Call Number CD: | CDT-551-12-086 |
| Call Number: | TM/51/13/033 |
| NIM/NIDN Creators: | 55110110068 |
| Uncontrolled Keywords: | Disiplin Kerja, Motivasi, Kualitas Pelayanan dan Kinerja Pegawai, Discipline, Motivation, Service Quality and Employee Performance, msdm, manajemen sumber daya manusia |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 09 Jan 2013 14:17 |
| Last Modified: | 12 Jul 2022 07:03 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/14942 |
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