RAHAYU, ANNYSSA INDRY (2014) Analisis Kepuasan Pelanggan Terhadap Kualitas Pelayanan Shipping Liner di Wan Hai Lines, Ltd. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 14 017 |
| NIM/NIDN Creators: | 41611110050 |
| Uncontrolled Keywords: | KepuasanPelanggan,kualitaspelayanan (Reliability, Responsiveness, Assurance, Empathy, Tangibles |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 08 Mar 2014 18:31 |
| Last Modified: | 10 May 2017 07:02 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/11060 |
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