HUTAGALUNG, ALFA OMEGA (2014) ANALISIS KEPUASAN PELANGGAN DAN KUALITAS PELAYANAN DALAMMEMBERIKAN PELAYANAN KESEHATAN DI RUMAH SAKITMATA JAKARTA EYE CENTER DENGANMENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN POTENTIAL GAIN IN CUSTOMER VALUES. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 14 093 |
| NIM/NIDN Creators: | 41611120035 |
| Uncontrolled Keywords: | Kualitas, Kepuasan, Importance, Performance, Customer Values |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 02 Mar 2014 15:36 |
| Last Modified: | 06 Apr 2026 03:15 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/11058 |
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