DEWANDA, DIENDI ATHALLA (2026) ANALISIS DAN EVALUASI TATA KELOLA TEKNOLOGI INFORMASI MENGGUNAKAN DOMAIN EDM01 DAN EDM04 COBIT 2019. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This study aims to analyze and evaluate Information Technology (IT) governance at Company X, an IT consulting and training firm certified under international standards, with a focus on domains EDM01 (Ensured Governance Framework Setting and Maintenance) and EDM04 (Ensured Resource Optimization) within the COBIT 2019 framework. These two domains were selected based on discussions with the company, as evaluating all five EDM domains simultaneously was deemed too broad for the scope of this study. The urgency of this research stems from the company's high operational dependence on information systems and the need to align IT strategy with business goals. The study employs a descriptive qualitative approach, collecting data through structured interviews with the Head of IT and Business Support and conducting document analysis via the cross-evidence method to validate physical evidence of governance activities against the COBIT 2019 framework. The evaluation results reveal that the current state (As-Is) for domain EDM01 is at Level 2 with a compliance rate of 57.14% (Largely Achieved); the main constraint is that the IT Governance Board mandate and information ethics policy remain in draft form and lack formal legal authority. Domain EDM04 is also at Level 2 with a compliance rate of 67% (Largely Achieved), hindered because the Enterprise Architecture strategy and IT HR training plan have not yet been approved by the board of directors. Based on these findings, the study recommends the formal authorization of strategic documents, the implementation of manual monitoring instruments such as a Risk Register, and the strengthening of governance culture awareness to mitigate operational risks and maximize the value of the company's IT investments. Keywords: COBIT 2019, IT Governance, EDM01, EDM04, Evaluation. Penelitian ini bertujuan menganalisis dan mengevaluasi tata kelola teknologi informasi (TI) di Perusahaan X, sebuah perusahaan jasa konsultansi dan pelatihan TI bersertifikasi internasional, dengan fokus pada domain EDM01 (Ensured Governance Framework Setting and Maintenance) dan EDM04 (Ensured Resource Optimization) dalam kerangka kerja COBIT 2019. Kedua domain ini dipilih berdasarkan hasil diskusi dengan pihak perusahaan, mengingat evaluasi terhadap seluruh lima domain EDM sekaligus akan terlalu luas untuk cakupan penelitian ini. Urgensi penelitian didasarkan pada tingginya ketergantungan operasional perusahaan terhadap sistem informasi serta kebutuhan penyelarasan strategi TI dengan tujuan bisnis. Metode yang digunakan adalah pendekatan kualitatif deskriptif, dengan pengumpulan data melalui wawancara terstruktur bersama Head of IT and Business Support dan analisis dokumen menggunakan metode cross�evidence untuk memvalidasi dokumen yang diberikan oleh perusahaan yang berisi aktivitas tata kelola terhadap kerangka kerja COBIT 2019. Hasil penilaian menunjukkan kondisi aktual (As-Is) domain EDM01 berada pada Level 2 dengan tingkat pemenuhan 57,14% (Largely Achieved); hambatan utamanya adalah mandat Dewan Tata Kelola TI dan kebijakan etika informasi yang masih berbentuk draf dan belum memiliki kekuatan hukum formal. Domain EDM04 juga berada pada Level 2 dengan tingkat pemenuhan 67% (Largely Achieved), tertahan karena strategi Enterprise Architecture dan rencana pelatihan SDM TI belum disahkan oleh direksi. Berdasarkan temuan ini, penelitian merekomendasikan pengesahan legalitas dokumen strategis, penerapan instrumen pengawasan manual seperti Risk Register, serta penguatan sosialisasi budaya tata kelola untuk menekan risiko operasional dan memaksimalkan nilai investasi TI perusahaan. Kata Kunci : COBIT 2019, Tata Kelola TI, EDM01, EDM04, Evaluasi.
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