PENGARUH SISTEM HVAC, PENERANGAN, PERALATAN LISTRIK, DAN TRANSPORTASI TERHADAP KEPUASAN PENGGUNA TERMINAL BANDAR UDARA DI INDONESIA: PERAN MEDIASI KINERJA PETUGAS DENGAN PENDEKATAN SEM-PLS DAN IPMA

MUCHTAR, MC. ALI (2025) PENGARUH SISTEM HVAC, PENERANGAN, PERALATAN LISTRIK, DAN TRANSPORTASI TERHADAP KEPUASAN PENGGUNA TERMINAL BANDAR UDARA DI INDONESIA: PERAN MEDIASI KINERJA PETUGAS DENGAN PENDEKATAN SEM-PLS DAN IPMA. S2 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to analyze the influence of HVAC systems, lighting, electrical equipment, and internal transportation on staff performance and user satisfaction at Terminal 3 of Soekarno-Hatta International Airport. Data were collected from 400 respondents consisting of airport service users and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) and Importance Performance Map Analysis (IPMA). The results show that although HVAC accounts for the largest portion of energy consumption (86.59%), its influence on staff performance is not significant. Conversely, electrical equipment, internal transportation, and lighting have a significant impact on staff performance. Meanwhile, user satisfaction is influenced by staff performance, electrical equipment, lighting, internal transportation, and HVAC. The findings also indicate that staff performance partially mediates the relationship between electrical equipment, internal transportation, and lighting with user satisfaction. This study highlights the importance of optimizing energy use and enhancing human resources to create a better user experience at the airport. Kata Kunci: Airport, HVAC, electrical equipment, staff performance, user satisfaction, SEM-PLS, IPMA enelitian ini bertujuan untuk menganalisis pengaruh sistem tata udara (HVAC), penerangan, peralatan listrik, dan transportasi internal terhadap kinerja petugas dan kepuasan pengguna di Terminal 3 Bandara Soekarno-Hatta. Data dikumpulkan dari 400 responden yang terdiri dari pengguna layanan bandara dan dianalisis menggunakan pendekatan Structural Equation Modeling-Partial Least Squares (SEM-PLS) dan Importance Performance Map Analysis (IPMA). Hasil penelitian menunjukkan bahwa meskipun HVAC merupakan penyumbang konsumsi energi terbesar (86,59%), pengaruhnya terhadap kinerja petugas tidak signifikan. Sebaliknya, peralatan listrik, transportasi internal, dan penerangan terbukti berpengaruh signifikan terhadap kinerja petugas. Sementara itu, kepuasan pengguna dipengaruhi oleh kinerja petugas, peralatan listrik, penerangan, transportasi internal dan HVAC. Temuan ini juga menunjukkan bahwa kinerja petugas memediasi sebagian hubungan antara peralatan listrik, transportasi internal, dan penerangan terhadap kepuasan pengguna. Studi ini menekankan pentingnya optimalisasi penggunaan energi dan peningkatan sumber daya manusia untuk menciptakan pengalaman pengguna yang lebih baik di bandara. Kata Kunci: Bandara, HVAC, peralatan listrik, kinerja petugas, kepuasan pengguna, SEM-PLS, IPMA

Item Type:	Thesis (S2)
Call Number CD:	CD/557. 25 054
NIM/NIDN Creators:	55723120018
Uncontrolled Keywords:	Bandara, HVAC, peralatan listrik, kinerja petugas, kepuasan pengguna, SEM-PLS, IPMA
Subjects:	000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 020 Library and Information Sciences/Perpustakaan dan Ilmu Informasi > 022 Administration of The Physical Plant/Administrasi dan Fisik Perpustakaan > 022.8 Heating, Ventilation, Air Conditioning/Pemanasan, Ventilasi, AC 300 Social Science/Ilmu-ilmu Sosial > 350 Public Administration and Military Science/Administrasi Negara dan Ilmu Kemiliteran > 352 General Considerations of Public Administration/Pertimbangan Umum Administrasi Publik 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 621 Applied Physics/Fisika terapan > 621.3 Electrical Engineering, Lighting, Superconductivity, Magnetic Engineering, Applied Optics, Paraphotic Technology, Electronics Communications Engineering, Computers/Teknik Elektro, Pencahayaan, Superkonduktivitas, Teknik Magnetik, Optik Terapan, Tekn 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil 700 Arts/Seni, Seni Rupa, Kesenian > 710 Civic and Lanscape Art/Seni Perkotaan dan Pertamanan > 711 Area Planning/Perencanaan Wilayah Perkotaan dan Pertamanan > 711.7 Plans for Transportation Facilities/Perencanaan untuk Fasilitas Transportasi > 711.78 Air Transportation Facilities/Fasilitas Transportasi Udara
Divisions:	Pascasarjana > Magister Teknik Sipil
Depositing User:	khalimah
Date Deposited:	29 Oct 2025 02:49
Last Modified:	29 Oct 2025 02:49
URI:	http://repository.mercubuana.ac.id/id/eprint/99926

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