PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) DAN QUALITY MANAGEMENT INFORMATION (QMI) TERHADAP KINERJA OPERASIONAL PERUSAHAAN PADA PT. SOBAT BANGUN TELCO

PUTRI, AJENG DIAH (2025) PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) DAN QUALITY MANAGEMENT INFORMATION (QMI) TERHADAP KINERJA OPERASIONAL PERUSAHAAN PADA PT. SOBAT BANGUN TELCO. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to analyze the impact of the implementation of Total Quality Management (TQM) and Quality Management Information (QMI) on the operational performance of the company at PT. Sobat Bangun Telco. The object of this research is all permanent employees of PT Sobat Bangun Telco. The study was conducted on 57 respondents using a descriptive quantitative approach. The sample size was determined using a saturated sample method, which involves taking the entire population. The approach used in this research is Structural Equation Modeling (SEM) with the analysis tool Smart-PLS. This study proves that Total Quality Management has a positive and significant effect on the Company's operational performance. The quality of management information has a positive and significant effect on the Company's operational performance. There is a joint influence of the variables Total Quality Management and Quality Management Information on the Company's operational performance at PT. Sobat Bangun Telco. Keywords: TQM, QMI, Operational Performance. Penelitian ini bertujuan untuk menganalisis pengaruh implementasi total quality management (TQM) dan quality management information (QMI) terhadap kinerja operasional perusahaan pada PT. Sobat Bangun Telco. Objek penelitian ini adalah seluruh karyawan tetap PT Sobat Bangun Telco. Penelitian ini dilakukan terhadap 57 responden dengan menggunakan pendekatan deskriptif kuantitatif. Penentuan ukuran sampel menggunakan sampel jenuh yaitu mengambil keseluruhan populasi. Pendekatan yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan alat analisis Smart-PLS. Penelitian ini membuktikan bahwa Total quality management berpengaruh positif dan signifikan terhadap Kinerja operasional perusahaan. Quality management information berpengaruh positif dan signifikan terhadap Kinerja operasional Perusahaan. Terdapat pengaruh secara bersama-sama variabel Total quality management dan Quality management information terhadap Kineja operasional Perusahaan pada PT. Sobat Bangun Telco. Kata Kunci : TQM, QMI, Kinerja Operasional

Item Type:	Thesis (S1)
Call Number CD:	FE/MJ. 25 410
NIM/NIDN Creators:	43119120159
Uncontrolled Keywords:	TQM, QMI, Kinerja Operasional
Subjects:	400 Language/Bahasa > 400. Language/Bahasa > 406 Organizations and management/Organisasi dan Manajemen 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.3 Personnel Management/Manajemen Personalia, Manajemen Sumber Daya Manusia, Manajemen SDM 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.6 Quality Management/Manajemen Kualitas 600 Technology/Teknologi > 670 Manufacturing/Manufaktur, Pabrik-pabrik
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	khalimah
Date Deposited:	29 Oct 2025 02:11
Last Modified:	29 Oct 2025 02:11
URI:	http://repository.mercubuana.ac.id/id/eprint/99923

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