Desriani, Sherin (2025) PENGARUH SERVANT LEADERSHIP, EMOTIONAL QUOTIENT DAN WORK STRESS TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi pada Pegawai di Kantor Kelurahan Meruya Selatan). S1 thesis, Universitas Mercu Buana Jakarta - Menteng.
![[img]](https://repository.mercubuana.ac.id/style/images/fileicons/text.png) |
Text (COVER)
43121010116-Sherin Desriani-01 Cover - Sherin Desriani.pdf Restricted to Registered users only Download (471kB) |
|
Text (BAB I)
43121010116-Sherin Desriani-02 Bab 1 - Sherin Desriani.pdf Restricted to Registered users only Download (205kB) |
|
Text (BAB II)
43121010116-Sherin Desriani-03 Bab 2 - Sherin Desriani.pdf Restricted to Registered users only Download (294kB) |
|
Text (BAB III)
43121010116-Sherin Desriani-04 Bab 3 - Sherin Desriani.pdf Restricted to Registered users only Download (199kB) |
|
Text (BAB IV)
43121010116-Sherin Desriani-05 Bab 4 - Sherin Desriani.pdf Restricted to Registered users only Download (539kB) |
|
Text (BAB V)
43121010116-Sherin Desriani-06 Bab 5 - Sherin Desriani.pdf Restricted to Registered users only Download (57kB) |
|
Text (DAFTAR PUSTAKA)
43121010116-Sherin Desriani-07 Daftar Pustaka - Sherin Desriani.pdf Restricted to Registered users only Download (137kB) |
|
Text (LAMPIRAN)
43121010116-Sherin Desriani-08 Lampiran - Sherin Desriani.pdf Restricted to Registered users only Download (940kB) |
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh Servant Leadership, Emotional Quotient, dan Work Stress terhadap Organizational Citizenship Behavior (OCB) pada pegawai Kantor Kelurahan Meruya Selatan. Populasi dalam penelitian ini adalah seluruh Petugas Penanganan Prasarana dan Sarana Umum di Kantor Kelurahan Meruya Selatan. Sampel pada penelitian ini adalah seluruh populasi yang berjumlah 82 orang dan menggunakan metode sampel jenuh. Penelitian ini menggunakan pendekatan kuantitatif dengan desain kausal. Teknik pengumpulan data dilakukan melalui penyebaran kuesioner, sedangkan teknik analisis data menggunakan Partial Least Squares (PLS) dengan bantuan aplikasi SmartPLS. Hasil penelitian menunjukkan bahwa Servant Leadership berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior. Emotional Quotient juga berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior. Sementara itu, Work Stress berpengaruh negatif dan signifikan terhadap Organizational Citizenship Behavior. Temuan ini mengindikasikan pentingnya penguatan Servant Leadership, Emotional Quotient, dan pengelolaan Work Stress untuk meningkatkan Organizational Citizenship Behavior pegawai. This study aims to analyze the influence of Servant Leadership, Emotional Quotient, and Work Stress on Organizational Citizenship Behavior among employees at the Meruya Selatan Village Office. The population in this study consists of all Public Facilities and Infrastructure Handling Officers at the Meruya Selatan Village Office. The sample in this study includes the entire population, totaling 82 people, using the saturated sample method. This study applies a quantitative approach with a causal research design. Data were collected through the distribution of questionnaires, while data analysis was conducted using Partial Least Squares (PLS) with the help of SmartPLS software. The results show that Servant Leadership has a positive and significant effect on Organizational Citizenship Behavior. Emotional Quotient also has a positive and significant effect on Organizational Citizenship Behavior. Meanwhile, Work Stress has a negative and significant effect on Organizational Citizenship Behavior. These findings indicate the importance of strengthening Servant Leadership, Emotional Quotient, and managing Work Stress to improve employees' Organizational Citizenship Behavior.
Actions (login required)
 |
View Item |
