SOPYAN, DIAZ RAMA PUTRA (2025) OPTIMALISASI PENYAJIAN INFORMASI DAN INTERAKSI PENGGUNA MELALUI CHATBOT BERBASIS LLM PADA WEBSITE PERUSAHAAN. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This research discusses the implementation of a Large Language Model (LLM) based chatbot to increase user interaction and satisfaction on the official PT Bangun Nusa Mulia website. The study identified challenges in conveying information, such as excessively long text, inconsistent formatting, and delayed responses to user questions. With pre-training and fine-tuning methods using company-specific data, chatbots are designed to provide accurate, interactive and contextually relevant responses. The research results show significant improvements in user engagement and information service efficiency. Kata kunci: Chatbot, LLM, Website, Interaksi. Penelitian ini membahas implementasi chatbot berbasis Large Language Model (LLM) untuk meningkatkan interaksi dan kepuasan pengguna pada website resmi PT Bangun Nusa Mulia. Studi ini mengidentifikasi tantangan dalam penyampaian informasi, seperti teks yang terlalu panjang, format yang tidak konsisten, dan keterlambatan respons terhadap pertanyaan pengguna. Dengan metode pre-training dan fine-tuning menggunakan data khusus perusahaan, chatbot dirancang untuk memberikan respons yang akurat, interaktif, dan relevan secara kontekstual. Hasil penelitian menunjukkan peningkatan signifikan pada keterlibatan pengguna dan efisiensi layanan informasi. Kata kunci: Chatbot, LLM, Website, Interaksi
| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FIK/INFO. 25 031 |
| NIM/NIDN Creators: | 41520010012 |
| Uncontrolled Keywords: | Chatbot, LLM, Website, Interaksi |
| Subjects: | 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 004 Data Processing, Computer Science/Pemrosesan Data, Ilmu Komputer, Teknik Informatika |
| Divisions: | Fakultas Ilmu Komputer > Informatika |
| Depositing User: | khalimah |
| Date Deposited: | 08 Feb 2025 02:50 |
| Last Modified: | 08 Feb 2025 02:50 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/94000 |
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