NOPITA, BUNGA (2025) PENGARUH PENGGUNAAN ARTIFICIAL INTELLIGENCE (AI) MENTAL HEALTH (STRESSLEZ.ID) TERHADAP TINGKAT BURNOUT PEKERJA. S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
The purpose of this study is to determine the difference in Burnout levels of workers before and after using Chatbot Artificial Intelligence (AI) Mental Health Stresslez. The 70 people who participated in the experiment were divided into two groups based on the experimental design: a control group that did not receive AI treatment and an experimental group that received AI treatment. The results of the analysis showed that the experimental group experienced a significant decrease in burnout levels, with an average decrease of 18.429 (p < 0.05), while the control group showed an average decrease of 20.086 (p < 0.05). Although the control group showed a greater reduction in absolute levels, the experimental group started with higher levels of burnout than the control group. This study provides important insights for the development of intervention programmes to improve workers' mental well-being. Keywords: burnout, artificial intelligence, intervention, worker, experimental research Tujuan penelitian ini yaitu untuk mengetahui perbedaan tingkat Burnout pekerja sebelum dan sesudah menggunakan Chatbot Artificial Intelligence (AI) Mental Health Stresslez. 70 orang yang berpartisipasi dalam eksperimen dibagi menjadi dua kelompok berdasarkan desain eksperimen: kelompok kontrol yang tidak menerima perlakuan AI dan kelompok eksperimen yang menerima perlakuan AI. Data dikumpulkan melalui kuesioner yang diisi secara online dan dianalisis menggunakan SPSS 26. Hasil analisis menunjukkan bahwa kelompok eksperimen mengalami penurunan tingkat burnout yang signifikan, dengan penurunan ratarata sebesar 18.429 (p < 0.05), sedangkan kelompok kontrol menunjukkan penurunan rata-rata sebesar 20.086 (p < 0.05). Meskipun kelompok kontrol menunjukkan penurunan tingkat absolut yang lebih besar, kelompok eksperimen memulai dengan tingkat burnout yang lebih tinggi daripada kelompok kontrol. Penelitian ini memberikan wawasan penting bagi pengembangan program intervensi untuk meningkatkan kesejahteraan mental pekerja. Kata Kunci : burnout, kecerdasan buatan, intervensi, pekerja, penelitian eksperimen.
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