AFUWU, BALQIS AMORSA (2024) ANALISIS BEBAN KERJA PERSONIL PERTOLONGAN KECELAKAAN PENERBANGAN DAN PEMADAM KEBAKARAN (PKP-PK) DENGAN METODE NASA-TLX (Studi Kasus : Kantor UPBU Betoambari). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Betoambari Airport Management Unit Office has Aviation Accident and Fire Fighting Personnel (PKP-PK). PKP-PK personnel are required to always be ready when a plane crash or emergency occurs which causes personnel to experience high pressure, causing mental workload. As well as additional work on the morning shift, such as vehicle maintenance and repair, movement of passengers when boarding and also planes taking off with working hours exceeding the time regulations set by the government, adding to the physical workload pressure. This workload can reduce performance and also the level of discipline of personnel. This research at the UPBU Betoambari Office aims to analyze the workload experienced by PKP-PK personnel using the National Aeronautics and Space Administration Task Load Index (NASA-TLX) method with six workload indicators, namely mental demand, physical demand, temporal demand, performance , effort and frustration level. And also the Cardiovascular Load (CVL) method to analyze physical workload. Keywords : Mental Workload, Physical Workload, NASA-TLX, CVL, Performance. Kantor Unit Penyelenggara Bandar Udara Betoambari memiliki personil Personil Kecelakaan Penerbangan dan Pemadam Kebakaran (PKP-PK). Personil PKP-PK dituntut untuk selalu siap sedia ketika terjadi kecelakaan pesawat maupun keadaan darurat yang membuat personil mengalami tekanan yang tinggi sehingga menimbulkan beban kerja mental. Serta tambahan pekerjaan pada shift pagi seperti perawatan dan perbaikan kendaraan, pergerakan penumpang ketika boarding dan juga pesawat lepas landas dengan jam kerja melebihi aturan waktu yang sudah ditetapkan pemerintah menambah tekanan beban kerja fisik. Beban kerja ini dapat membuat kinerja dan juga tingkat kedisiplinan personil menurun. Penelitian di Kantor UPBU Betoambari ini bertujuan untuk menganalisis beban kerja yang dialami oleh personil PKP-PK dengan menggunakan metode National Aeronautics and Space Administration Task Load Index (NASA-TLX) dengan enam indikator beban kerja yaitu mental demand, physical demand, temporal demand, performance, effort dan frustration level. Dan juga metode Cardiovascular Load (CVL) untuk menganalisis beban kerja fisik. Kata Kunci : Beban Kerja Mental, Beban Kerja Fisik, NASA-TLX, CVL, Kinerja.
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