BUSINESS PROCESS REENGINEERING UNTUK MENINGKATKAN PROSES PENYEWAAN PERALATAN EVENT ORGANIZER (STUDI KASUS VIX PROJECT)

BudiSanjaya, Dicky (2024) BUSINESS PROCESS REENGINEERING UNTUK MENINGKATKAN PROSES PENYEWAAN PERALATAN EVENT ORGANIZER (STUDI KASUS VIX PROJECT). S1 thesis, Universitas Mercu Buana-Menteng.

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Abstract

Seiring dengan kemajuan teknologi dan aktivitas bisnis Event Organizer (EO) sebagai penyedia jasa professional penyelenggaraan acara, Permasalahan yang terjadi pada saat ini yaitu, proses inputan dokumen customer, serta proses verifikasi dokumen customer untuk sewa-menyewa peralatan sound system menggunakan pesan Whatsapp, Instagram. Waktu proses penginputan dokumen dan proses verifikasi memakan waktu cukup lama sehingga tidak efisien yang mengakibatkan tingginya resiko kebocoran dokumen customer yang bersifat confidential. Tujuan dari penelitian ini adalah meningkatkan waktu proses penginputan dokumen customer dan verifikasi data customer, kepuasan customer, time management, serta memperbaiki proses bisnis berjalan dengan mengusulkan pemodelan proses bisnis E- Form. Metode yang digunakan dalam penelitian ini yaitu Business Process Reengineering (BPR) suatu pendekatan manajemen bisnis yang berfokus pada menganalisis dan merancang alur kerja dan proses bisnis dalam suatu organisasi serta untuk memperbaiki proses bisnis berjalan, dan metode Business Process Improvement (BPI) untuk membantu meningkatkan proses bisnis, dengan menggunakan pemodelan proses bisnis Business Process Modelling Nation (BPMN). Dalam penelitian ini, analisis gap yang digunakan adalah Fishbone Diagram yang diharapkan dapat menjadi bahan pertimbangan bagi perusahaan untuk memperbaiki proses bisnis di masa yang akan datang. Hasil dari penelitian ini adalah waktu proses penginputan dokumen customer dan verifikasi dokumen customer menjadi lebih cepat, dan mengasilkan usulan sistem informasi E-Form untuk memudahkan customer, customer services, dan verifikator, selain itu dokumen customer tersentralisasi di data storage perusahaan. Along with technological advances and Event Organizer (EO) business activities as a professional service provider for organizing events, the problems that occur at this time are, the process of inputting customer documents, as well as the process of verifying customer documents for renting sound system equipment using Whatsapp messages, Instagram. The time of the document input process and the verification process takes a long time so that it is inefficient which results in a high risk of leakage of confidential customer documents. The purpose of this research is to increase the process time of inputting customer documents and verifying customer data, customer satisfaction, time management, and improve current business processes by proposing E- Form business process modeling. The method used in this research is Business Process Reengineering (BPR), a business management approach that focuses on analyzing and designing workflows and business processes in an organization and to improve current business processes, and the Business Process Improvement (BPI) method to help improve business processes, using Business Process Modeling Nation (BPMN) business process modeling. In this study, the gap analysis used is the Fishbone Diagram which is expected to be taken into consideration for companies to improve business processes in the future. The result of this research is that the process time for inputting customer documents and verifying customer documents becomes faster, and produces a proposed E-Form information system to facilitate customers, customer services, and verifiers, besides that customer documents are centralized in the company's data storage.

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