ANDIKA, BAHTERA (2024) BUSINESS PROCESS MANAGEMENT UNTUK SISTEM PEMBELIAN PERLENGKAPAN KANTOR (STUDI KASUS PT. HAIER SALES INDONESIA). S1 thesis, Universitas Mercu Buana-Menteng.
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Abstract
PT Haier Sales Indonesia yang memiliki salah satu proses bisnis yaitu sistem pembelian perlengkapan kantor yang dilakukan oleh departemen purchasing. Keterlambatan pengiriman barang dari vendor yang diterima oleh pihak quality control serta ketidaksesuaian kualifikasi barang yang di pesan dengan yang di kirim oleh vendor merupakan permasalahan yang sering terjadi pada proses pembelian perlengkapan kantor di perusahaan. Pendekatan BPM dilakukan untuk melakukan perbaikan dan menemukan solusi terkait dengan permasalahan tersebut. Proses BPM yang dilakukan antara lain dengan proses identifikasi, proses discovery, proses analisis dan proses redesign. Root Cause Analysis (RCA) adalah teknik analisis dengan melakukan analisa dari akar penyebab masalah serta mengidentifikasi faktor-faktor yang menyebabkan masalah atau hambatan dalam proses berjalan dan mengambil tindakan perbaikan yang tepat. Metode RCA yang digunakan yaitu adalah why-why diagram. PT Haier Sales Indonesia, which has one of the business processes, namely the office equipment purchasing system carried out by the purchasing department. Delays in delivery of goods from vendors received by quality control and mismatches in the qualifications of goods ordered with those sent by vendors are problems that often occur in the process of purchasing office equipment at the company. The BPM approach is carried out to make improvements and find solutions related to these problems. The BPM process carried out includes the identification process, discovery process, analysis process and redesign process. Root Cause Analysis (RCA) is an analysis technique by analysing the root cause of the problem and identifying the factors that cause problems or obstacles in the running process and taking appropriate corrective action. The RCA method used is the why-why diagram.
| Item Type: | Thesis (S1) |
|---|---|
| NIM/NIDN Creators: | 41819110098 |
| Uncontrolled Keywords: | BPM, RCA, purchasing, sistem informasi, universitas mercu buana BPM, RCA, purchasing, information system, mercu buana university |
| Subjects: | 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 003 Systems/Sistem-sistem |
| Divisions: | Fakultas Ilmu Komputer > Sistem Informasi |
| Depositing User: | ANISA DESI SAFITRI |
| Date Deposited: | 18 Jul 2024 03:08 |
| Last Modified: | 18 Jul 2024 03:08 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/89604 |
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