ANALISIS KUALITAS LAYANAN IMPLEMENTASI BUILDING INFORMATION MODELLING (IBM) UNTUK MENINGKATKAN KEPUASAN PENGGUNA JASA PADA PROYEK KONSTRUKSI DI INDONESIA

Anggoman, Fahrun Reza (2024) ANALISIS KUALITAS LAYANAN IMPLEMENTASI BUILDING INFORMATION MODELLING (IBM) UNTUK MENINGKATKAN KEPUASAN PENGGUNA JASA PADA PROYEK KONSTRUKSI DI INDONESIA. S2 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Building Information Modeling (BIM) has transformed the global construction industry, enhancing project efficiency. The success of BIM implementation is measured not only technically but also in user satisfaction. This research analyzes BIM implementation service quality and user satisfaction in Indonesian building construction projects. Using a quantitative descriptive approach with SERVQUAL, a questionnaire was filled out by 100 respondents from 37 projects. Data were analyzed through SEM-PLS and Important Performance Map Analysis (IPMA) to identify areas for improvement. Root Cause Failure Analysis (RCFA) and Failure Mode and Effect Analysis (FMEA) were conducted through a Forum Group Discussion (FGD) involving four BIM experts, providing Risk Priority Numbers (RPN) to assess potential failures and improvement impacts on BIM implementation in Indonesia. Key findings indicate a positive perception of BIM implementation quality, with Tangible and Responsiveness significantly influencing satisfaction. Improvements were identified in seven indicators, including Physical Facilities, BIM Equipment, Visualization Quality, Response to Changes, Communication Processes, Problem-Solving Abilities, and BIM Data Security. Recommendations include adding CDE-Design collaboration accounts, upgrading hardware, improving internet speed, implementing CDE document management SOP, and regularly backing up data. These improvements resulted in a 36.34% increase in BIM implementation service quality performance, significantly impacting user satisfaction in Indonesian construction projects. Keywords: BIM, SEM-PLS, FMEA, Service Quality, User Satisfaction, Construction, Indonesia. Building Information Modelling (BIM) telah memajukan industri konstruksi global dengan efisiensi proyek yang ditingkatkan. Keberhasilan implementasi BIM tidak hanya dilihat dari aspek teknis, namun juga kepuasan pengguna. Penelitian ini menganalisis kualitas layanan Implementasi BIM dan meningkatkan kepuasan pengguna di proyek konstruksi gedung di Indonesia. Dengan pendekatan kuantitatif deskriptif menggunakan SERVQUAL, kuesioner diisi oleh 100 responden dari 37 proyek di Indonesia. Data dianalisis melalui SEM-PLS dan Important Performance Map Analysis (IPMA) untuk identifikasi area perbaikan. Dilakukan juga Root Cause Failure Analysis (RCFA) dan Failure Mode and Effect Analysis (FMEA) melalui Forum Group Discussion (FGD) yang melibatkan empat ahli BIM. Mereka memberikan nilai Risk Priority Numbers (RPN) untuk menilai potensi kegagalan dan dampak perbaikan pada implementasi BIM di Indonesia. Temuan utama menunjukkan persepsi positif terhadap kualitas implementasi BIM dengan faktor Tangible dan Responsiveness signifikan terhadap kepuasan. Perbaikan diidentifikasi pada tujuh indikator, melibatkan Fasilitas Fisik, Peralatan BIM, Kualitas Visualisasi, Respon terhadap Perubahan, Proses Komunikasi, Kemampuan Memberikan Solusi, dan Keamanan Data BIM. Rekomendasi termasuk penambahan akun kolaborasi CDE-Design, upgrade perangkat keras, peningkatan kecepatan internet, SOP menejemen dokumen CDE, dan backup data rutin. Dengan perbaikan, terjadi peningkatan kinerja kualitas layanan implementasi BIM 36,34%, berdampak signifikan pada kepuasan pengguna di proyek konstruksi Indonesia. Kata Kunci: BIM, SEM-PLS, FMEA, Service Quality, User Satisfaction, Konstruksi, Indonesia

Item Type:	Thesis (S2)
Call Number CD:	CD/557. 24 023
Call Number:	TT/57/24/011
NIM/NIDN Creators:	55722010001
Uncontrolled Keywords:	BIM, SEM-PLS, FMEA, Service Quality, User Satisfaction, Konstruksi, Indonesia
Subjects:	600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil 600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 646 Sewing Materials and Equipment, Clothing, Management of Personal and Family Life/Mesin Jahit dan Perlengkapan Menjahit, Pakaian, Management Pribadi dan Keluarga > 646.4 Clothing Construction/Konstruksi Pakaian 600 Technology/Teknologi > 640 Home Economic and Family Living Management/Kesejahteraan Rumah Tangga dan Manajemen Kehidupan Keluarga > 646 Sewing Materials and Equipment, Clothing, Management of Personal and Family Life/Mesin Jahit dan Perlengkapan Menjahit, Pakaian, Management Pribadi dan Keluarga > 646.5 Construction of Headgear/Konstruksi Penutup Kepala 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.9 Construction Management/Manajemen Konstruksi 600 Technology/Teknologi > 690 Buildings/Teknik Bangunan > 692 Auxiliary Construction Practices/Lain-lain yang Berhubungan dengan Pekerjaan Konstruksi > 692.1 Plans and Drawings Construction/Rancangan dan Menggambar Konstruksi Bangunan
Divisions:	Pascasarjana > Magister Teknik Sipil
Depositing User:	khalimah
Date Deposited:	16 May 2024 02:08
Last Modified:	16 May 2024 02:08
URI:	http://repository.mercubuana.ac.id/id/eprint/88697

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