PENERAPAN BALANCE SCORECARD DALAM PENGUKURAN KINERJA ORGANISASI SEKTOR PUBLIK (STUDI KASUS PADA BADAN LAYANAN UMUM PUSAT PEMBIAYAAN PEMBANGUNAN HUTAN)

KURNIA, SENDI ALFA (2024) PENERAPAN BALANCE SCORECARD DALAM PENGUKURAN KINERJA ORGANISASI SEKTOR PUBLIK (STUDI KASUS PADA BADAN LAYANAN UMUM PUSAT PEMBIAYAAN PEMBANGUNAN HUTAN). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study was conducted with the aim of finding out about the performance of the Public Service Agency for the Forest Finance Center as a public sector organization in 2019 using the Balance Scorecard method. Balance Scorecard is used to measure financial perspective, customer perspective, internal business process perspective, and learning and growth perspective The approach used is descriptive quantitative by using interviews, observation, and questionnaires. Sampling using simple / proportionate random sampling technique. Data collection and tabulation techniques in this research are literature study and field study. This literature study is carried out by studying, researching, and reviewing books, scientific articles and company financial reports. The field study was carried out through the distribution of questionnaires with the Google Form application which was distributed through WhatsApp media. The results of this study indicate that the performance of the Pusat P2H through measuring customer perspective performance, financial perspective performance, internal business process perspective performance, and learning and growth perspective performance gets a score of 71% with good criteria. Keywords: Public Sector Organizations, Balance Scorecard, Performance Measurement, Performance Penelitian ini dilakukan dengan tujuan untuk mengetahui tentang kinerja Badan Layanan Umum Pusat Pembiayaan Hutan sebagai organisasi sector publik tahun 2019 dengan menggunakan metode Balance Scorecard. Balance Scorecard digunakan untuk mengukur perspektif keuangan, perspektif pelanggan, perspektif proses bisnis internal, serta perspektif pembelajaran dan pertumbuhan. Pendekatan yang digunakan adalah deskriptif kuantitatif dengan menggunakan metode wawancara, observasi, dan kuesioner. Pengambilan sampel menggunakan teknik simple / proportionate random sampling. Teknik pengumpulan dan tabulasi data dalam penelitian ini adalah studi kepustakaan dan studi lapangan. Studi Kepustakaan ini dilakukan dengan cara mempelajari, meneliti, dan menelaah bukubuku, karangan ilmiah dan laporan keuangan perusahaan. Studi lapangan dilakukan melalui penyebaran kuisoner dengan aplikasi google form yang disebar melalui media WhatsApp. Hasil penelitian ini menunjukkan bahwa kinerja Pusat P2H melalui pengukuran kinerja prespektif pelanggan, kinerja perspektif keuangan, kinerja perspektif proses bisnis internal, dan kinerja prespektif pembelajaran dan pertumbuhan mendapat nilai 71% dengan kriteria baik. Kata Kunci: Organisasi Sektor Publik, Balance Scorecard, Pengukuran Kinerja, Kinerja

Item Type:	Thesis (S1)
Call Number CD:	FE/AK. 24 072
Call Number:	SE/32/24/052
NIM/NIDN Creators:	43217120200
Uncontrolled Keywords:	Organisasi Sektor Publik, Balance Scorecard, Pengukuran Kinerja, Kinerja
Subjects:	200 Religion/Agama > 290 Other Religions/Agama Selain Kristen > 297 Agama Islam/Islam > 297.6 Sociology of Islam/Sosiologi Islam > 297.62 Islamic Organization/Organisasi Islam > 297.624 Economic Organization/Organisasi Ekonomi 300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 332 Financial Economics, Finance/Ekonomi Keuangan dan Finansial, Ekonomi Biaya dan Pembiayaan 500 Natural Science and Mathematics/Ilmu-ilmu Alam dan Matematika > 540 Chemistry/Kimia > 542 Procedures, Equipment of Chemistry/Prosedur, Perlengkapan dan Alat-alat Kimia > 542.3 Testing and Measuring/Alat Pengetesan dan Pengukuran 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 657 Accounting/Akuntansi > 657.6 Specific Kinds of Accounting/Jenis Akuntansi Tertentu > 657.61 Public Accounting/Akuntansi Publik
Divisions:	Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User:	khalimah
Date Deposited:	04 Apr 2024 07:38
Last Modified:	04 Apr 2024 07:38
URI:	http://repository.mercubuana.ac.id/id/eprint/87937

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