SENNIA, DYANITA INDRIA (2023) ANALISIS KEPUASAN PENUMPANG TERHADAP PELAYANAN KERETA API LOKAL BANDUNG RAYA. S1 thesis, Universitas Mercu Buana.
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Abstract
Lokal Bandung Raya Train is an urban train that runs on a commuter basis which in 1 day serves as many as 40 trips including 20 trips with an initial departure from Padalarang Station to Cicalengka Station and 20 trips with an initial departure from Cicalengka Station to Padalarang Station. Based on the Importance and Performance Analysis (IPA) results, it is known that the average result of the suitability level and priority of the Lokal Bandung Raya Train is 90.10%. From the analysis of the Customer Satisfaction Index (CSI), the value obtained is 70.16%, which means that passengers are satisfied with the service on the Lokal Bandung Raya Train. Keywords: Importance and Performance Analysis (IPA), Customer Satisfaction Index (CSI), Bandung Raya Local Train Kereta Api Lokal Bandung Raya merupakan kereta api perkotaan yang berjalan secara commuter yang dalam 1 hari melayani sebanyak 40 perjalanan meliputi 20 perjalanan dengan keberangkatan awal Stasiun Padalarang menuju Stasiun Cicalengka serta 20 perjalanan dengan keberangkatan awal Stasiun Cicalengka menuju Stasiun Padalarang. Berdasarkan hasil Importance and Performance Analysis (IPA) diketahui rata-rata hasil tingkat kesesuaian dan prioritas kereta Api Lokal Bandung Raya sebesar 90,10%. Dari hasil analisis Customer Satisfaction Index (CSI) nilai yang diperoleh sebesar 70,16% yang berarti penumpang puas dengan pelayanan di dalam Kereta Api Lokal Bandung Raya. Kata Kunci: Importance and Performance Analysis (IPA), Customer Satisfaction Index (CSI), Kereta Api Lokal Bandung Raya
| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/SIP. 23 147 |
| NIM/NIDN Creators: | 41119120014 |
| Uncontrolled Keywords: | Importance and Performance Analysis (IPA), Customer Satisfaction Index (CSI), Kereta Api Lokal Bandung Raya |
| Subjects: | 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 154 Subconscious and Altered States and Process/Psikologi Bawah Sadar > 154.6 Sleep Phenomena/Fenomena Tidur > 154.63 Dreams/Mimpi > 154.634 Analysis/Analisis 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 624 Civil Engineering/Teknik Sipil |
| Divisions: | Fakultas Teknik > Teknik Sipil |
| Depositing User: | CALVIN PRASETYO |
| Date Deposited: | 28 Oct 2023 07:03 |
| Last Modified: | 28 Oct 2023 07:03 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/83460 |
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