SAEFULAH, SAEFULAH (2021) PERANCANGAN DAN PENGUKURAN SISTEM MANAJEMEN KINERJA LEMBAGA INSPEKSI DI INDONESIA. S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
In order to increase economic growth through infrastructure development in Indonesia, the Government has agreed to increase strategic projects that are urgent to be implemented in the short term. The total project investment which reaches Rp. 4.183 Trillion must be controlled and managed properly, this is where the Inspection Body is needed. The number of Inspection Bodies in Indonesia registered with the National Accreditation Committee (KAN) is 169 institutions. Of the total inspection bodies, 120 are active and have ISO 17020 certificates, while 44 other inspection bodies have their operational licenses revoked and 5 other inspection bodies have been suspended. Seeing this phenomenon, the question arises, why 26% of the total inspection bodies in Indonesia have their operational permits revoked and the other 3% are frozen? Whereas the existence of this Inspection Agency is very strategic and needed in assisting the supervision of the implementation of national development projects, especially with the large potential benefits, namely 1% of the total value of national projects? This research uses the Balanced Scorecard with Analytical Hierarchy Process (AHP) weighting, the results of performance measurement at inspection service companies in 2020, the high score is financial performance, second place is customer performance, at learning and growth is in third place, and the last position is internal business processes. The average score of the inspection service company's performance is 57.76% which means that the performance of the inspection body/company is currently not good. To test employee satisfaction, a questionnaire was conducted on 23 respondents who were randomly selected from various positions ranging from managers to field inspectors, the results were still quite good, namely 3.99 from 5 scale. Keywords: ISO 17020, Balanced Scorecard, Performance Improvement. Demi meningkatkan pertumbuhan ekonomi melalui pembangunan infrastruktur di Indonesia, Pemerintah setuju untuk meningkatkan proyek-proyek strategis dengan urgensi tinggi untuk diimplementasikan dalam jangka pendek. Total investasi proyek yang mencapai Rp. 4.183 Trilliun haruslah dikontrol dan dikelola dengan baik, disini Lembaga Inspeksi dibutuhkan. Jumlah Lembaga Inspeksi di indonesia yang terdaftar di Komite Akreditasi Nasional (KAN) berjumlah 169 Lembaga. Dari total Lembaga Inspeksi tersebut ternyata yang aktif dan memiliki sertifikat ISO 17020 yang masih berlaku adalah 120 Lembaga, sementara 44 Lembaga Inspeksi lainnya telah dicabut izin opersionalnya dan 5 Lembaga Inspeksi lainnya dibekukan. Melihat fenomena ini timbul pertanyaan, mengapa 26% dari total seluruh Lembaga Inspeksi di Indonesia dicabut izin operasionalnya dan 3% lainnya dibekukan?. Padahal keberadaan Lembaga Inspeksi ini sangat strategis dan dibutuhkan dalam membantu mengawasi pelaksanaan proyek pembangunan nasional, terlebih dengan potensi keuntungan yang besar, yaitu 1% dari nilai total proyek nasional?. Penelitian ini menggunakan metode penerapan Balanced Scorecard dengan pembobotan Analytical Hierarchy Process (AHP), hasil pengukuran kinerja pada perusahaan jasa inspeksi pada tahun 2020, yang terbesar adalah kinerja keuangan, urutan kedua adalah kinerja pelanggan sebesar, pertumbuhan dan pembelajaran dengan skor berada di urutan ketiga, dan urutan terakhir yaitu proses bisnis internal. Rata-rata pencapaian kinerja perusahaan jasa inspeksi adalah adalah 57,76% artinya kinerja perusahaan/lembaga inspeksi saat ini masih belum cukup baik. Untuk menguji kepuasan karyawan dilakukan dengan kuisioner terhadap 23 responden, dipilih secara acak berbagai jabatan dari manager hingga inspector lapangan, hasilnya masih relatif baik yaitu 3.99 dari skala 5. Kata kunci: ISO 17020, Balanced Scorecard, Peningkatkan Kinerja.
| Item Type: | Thesis (S2) |
|---|---|
| NIM/NIDN Creators: | 55319110021 |
| Uncontrolled Keywords: | ISO 17020, Balanced Scorecard, Peningkatkan Kinerja. |
| Subjects: | 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 003 Systems/Sistem-sistem |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Dede Muksin Lubis |
| Date Deposited: | 06 Oct 2023 01:42 |
| Last Modified: | 06 Oct 2023 01:42 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/82082 |
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