SINAGA, DAVID (2021) ANALISIS KINERJA SUPPLY CHAIN MANAGEMENT DENGAN MENGGUNAKAN METODE SCOR PADA PERUSAHAAN DISTRIBUTOR MESIN KOMPRESOR (Studi Kasus di PT.Pola Petro Development). S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Supply chain management analysis is one of the activities required in the supply chain of a company. PT.Pola Petro Development (PT.PPD) as a distributor of compressor machines must improve its services in line with complaints from customers such as delays in requested items and goods sent do not match what was ordered. This research aims to determine supply chain performance at PT.PPD by the Supply Chain Operation Reference (SCOR) method. The analysis technique used in this study uses a metric system to assess the performance of the supply chain consisting of level 1, level 2 and level 3. This research shows that supply chain performance is not efficient because the results of level 1 metric measurement are Perfect Order Fulfillment (POF) and Order Fulfillment Cycle Time (OFCT) is below the set benchmark value. The actual POF value was 89.98% under the superior benchmark value of 98% and OFCT actual 89 days is below the superior benchmark value of 60 days. Analysis to find the root of the problem using a fishbone diagram, and identify solutions to problems that occur. Keywords: SCOR Model, Supply Chain Management, Fishbone Analysis Analisis supply chain management merupakan salah satu aktivitas yang diperlukan dalam rantai pasok pada satu perusahaan. Hasil analisis dapat menjadi bahan pertimbangan perusahaan dalam pengambilan suatu keputusan. PT. Pola Petro Development ( PT.PPD ) selaku distributor mesin kompresor harus bekerja keras untuk meningkatkan pelayananannya seiring dengan adanya complain dari pelanggan seperti keterlambatan barang yang diminta dan barang yang dikirim tidak sesuai dengan apa yang dipesan. Penelitian ini bertujuan untuk mengetahui kinerja supply chain pada PT.PPD dengan metode Supply Chain Operation Reference (SCOR). Teknik analisis yang digunakan dalam penelitian ini menggunakan sistem metrik untuk menilai kinerja supply chain yang terdiri dari level 1, level 2 dan level 3. Penilitian ini memperlihatkan kinerja supply chain PT.PPD kurang efisien karena hasil pengukuran metrik level 1 yaitu Perfect Order Fulfillment (POF) dan Order Fulfillment Cycle Time (OFCT) berada dibawah nilai benchmark yang ditetapkan. Nilai POF aktual 89,98% berada di bawah nilai benchmark superior 98%. dan nilai OFCT 89 hari berada dibawah nilai benchmark superior 60 hari. Analisa untuk mencari akar masalah menggunakan fishbone diagram, serta mengidentifikasi solusi-solusi dari masalah yang terjadi. Kata Kunci: SCOR Model, Supply Chain Management, Fishbone Analysis
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