YULIANA, VINSIA (2021) PERANCANGAN ULANG DAN PENGEMBANGAN TEKNOLOGI PADA PROSES BISNIS RUJUKAN SAMPEL (STUDI KASUS PADA PERUSAHAAN KESEHATAN). S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
In the health laboratory companies a good service quality is the main key that should be maintained. Poor service quality would have an impact in reducing customer trust and also would have an impact on company's incomes. One of issues which happened in health laboratory companies particularly in referral sample services is inefficient times when doing the existing work which causing longer of waiting times. This research intend to identified the waste, revealed the causative factors and done the business process re-engineering which contained in reference sample of business process in health laboratory companies. This type of research were included in quantitative research with a descriptive - exploratory methods. The Data collection and analysis using primary and secondary data with quantitative data analysis. The results showed that before the business process reengineering was done, a lead time and process time needed 825 minutes, but after the repairs has done through identified the wa ste and determining factors which causing waste by using the BPR method, then the lead time and process time were reduced until 370 minutes, which shown there has a significant decreased amounted to 450 minutes or 25.67%. Keywords: Business process, waste, factors that cause waste, business process reengineering. Pada perusahaan laboratorium kesehatan kualitas pelayanan yang baik merupakan kunci utama yang harus di pertahankan pada perusahaan. Kualitas layanan yang kurang baik dapat berdampak dengan berkurangnya kepercayaan pelanggan dan berdampak juga pada pendapatan perusahaan. Salah satu permasalahan yang terjadi pada perusahaan laboratorium kesehatan khususnya pada layanan rujukan sampel masih terdapat pemborosan pada pengerjaan yang ada sehingga menyebabkan waktu tunggu yang semakin lama. Penelitian ini bertujuan untuk mengidentifikasi waste, menentukan faktor penyebab serta melakukan bisnis process re-engineering yang terdapat pada proses bisnis rujukan sampel di perusahaan laboratorium kesehatan. Jenis penelitian ini adalah penelitian kuantitatif dengan pendekatan deskriptif eksploratif. Pengumpulan data dan analisis menggunakan data primer dan sekunder dengan analisis data kuantitatif. Hasil penelitian menunjukkan bahwa sebelum dilakukannya bisnis process reengineering didapatkan lead time dan process time sebesar 825 menit namun setelah dilakukan perbaikan dengan mengidentifikasi waste serta menentukan faktor-faktor penyebab waste dengan memakai metode BPR didapatkan lead time dan process time sebesar 370 yang dimana artinya penurunan sebesar 450 menit atau 25.67%. Kata Kunci: Proses Bisnis, Waste, Faktor penyebab waste, Proses Bisnis Rekayasa Ulang.
| Item Type: | Thesis (S2) |
|---|---|
| NIM/NIDN Creators: | 55118110024 |
| Uncontrolled Keywords: | Proses Bisnis, Waste, Faktor penyebab waste, Proses Bisnis Rekayasa Ulang. |
| Subjects: | 100 Philosophy and Psychology/Filsafat dan Psikologi > 150 Psychology/Psikologi > 154 Subconscious and Altered States and Process/Psikologi Bawah Sadar > 154.6 Sleep Phenomena/Fenomena Tidur > 154.63 Dreams/Mimpi > 154.634 Analysis/Analisis 600 Technology/Teknologi > 600. Technology/Teknologi > 604 Technical Drawing/Menggambar Teknik, Hazardous Materials Technology/Teknologi Bahan Berbahaya, groups of people/Kelompok Masyarakat > 604.2 Technical Drawing/Menggambar Teknik > 604.24 Specific Drafting Procedures and Conventions/Prosedur dan Konvensi Perancangan Spesifik |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | CALVIN PRASETYO |
| Date Deposited: | 08 Jul 2023 01:51 |
| Last Modified: | 08 Jul 2023 01:51 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/78816 |
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