PENGARUH PERCEIVED EASE OF USE, PERCEIVED USEFULNESS DAN INFORMATION QUALITY TERHADAP CUSTOMER SATISFACTION (Studi pada SehatQ E-Health di Jakarta Barat)

SHOLEHAH, DAIS (2023) PENGARUH PERCEIVED EASE OF USE, PERCEIVED USEFULNESS DAN INFORMATION QUALITY TERHADAP CUSTOMER SATISFACTION (Studi pada SehatQ E-Health di Jakarta Barat). S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

This study aims to examine the effect of perceived ease of use, perceived usefulness and information quality on customer satisfaction at SehatQ EHealth in West Jakarta. This study was conducted on 120 respondents using a quantitative approach. The data analysis model used is Structural Equation Modeling (SEM). The results showed that perceived ease of use had a positive and significant effect on customer satisfaction, perceived usefulness had a positive and significant effect on customer satisfaction and information quality had a positive and significant effect on customer satisfaction. Keywords: Perceived Ease of Use, Perceived Usefulness, Information Quality, Customer Satisfaction Penelitian ini bertujuan untuk menguji pengaruh perceived ease of use, perceived usefulness dan information quality terhadap customer satisfaction pada SehatQ EHealth di Jakarta Barat. Penelitian ini dilakukan terhadap 120 responden dengan menggunakan pendekatan kuantitatif. Model analisis data yang digunakan adalah Structural Equation Modelling (SEM). Hasil penelitian menunjukan bahwa perceived ease of use berpengaruh positif dan signifikan terhadap customer satisfaction, perceived usefulness berpengaruh positif dan signifikan terhadap customer satisfaction dan information quality berpengaruh positif dan signifikan terhadap customer satisfaction. Kata kunci: Perceived Ease of Use, Perceived Usefulness, Information Quality, Customer Satisfaction

Item Type:	Thesis (S1)
Call Number CD:	FE/MJ. 23 120
Call Number:	SE/31/23/238
NIM/NIDN Creators:	43118120049
Uncontrolled Keywords:	Perceived Ease of Use, Perceived Usefulness, Information Quality, Customer Satisfaction
Subjects:	000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.4 System Programming and Programs/Sistem Pemrograman dan Program > 005.43 Operating System/Sistem Operasi > 005.434 Process Management Programs/Program Manajemen Proses 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.4 System Programming and Programs/Sistem Pemrograman dan Program > 005.43 Operating System/Sistem Operasi > 005.435 Memory Management Programs/Program Manajemen Memori
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	MILA RISKA
Date Deposited:	08 Jul 2023 03:00
Last Modified:	08 Jul 2023 03:00
URI:	http://repository.mercubuana.ac.id/id/eprint/78311

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