ANALISA BAGGAGE TRACKING SYSTEM DENGAN QUALITY OF EXPERIENCE DI BANDARA SOEKARNO HATTA

FITERANITA, VIARA (2023) ANALISA BAGGAGE TRACKING SYSTEM DENGAN QUALITY OF EXPERIENCE DI BANDARA SOEKARNO HATTA. S2 thesis, Universitas Mercu Buana - Menteng.

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Abstract

Baggage tracking system merupakan fasilitas yang dimiliki oleh pesawat udara dan bandar udara untuk mengangkut bagasi penumpang dari teminal keberangkatan sampai terminal kedatangan. Seiring dengan teknologi yang berkembang secara pesat, baggage tracking system membutuhkan teknologi yang lebih untuk meningkatkan layanan yang telah tersedia di Bandar Udara, Baggage tracking system memiliki peran yang penting dalam menjaga keamanan dan kenyamanan penumpang menggunakan transportasi udara. Berdasarkan penilaian kualitas sistem yang telah dialami oleh penumpang, sehingga dapat meningkatkan sistem yang sudah diterapkan pada Bandar Udara. K Kualitas sistem digunakan sebagai acuan rekomendasi perbaikan dalam peningkatan pelayanan. Metode pengukuran yang digunakan dalam penelitian ini adalah Quality Of Experience untuk mengukur kualitas pelayanan yang terjadi pada Baggage tracking System di Bandara Soekarno Hatta yang akan dijadikan acuan untuk memperbaiki sistem pelacakan bagasi yang ada saat ini. Kata kunci : Baggage Tracking, Quality Of Experience. Baggage tracking system is a facility owned by airplanes and airports to transport passenger baggage from the departure terminal to the arrival terminal. Along with rapidly developing technology, the baggage tracking system requires more technology to improve the services available at airports. Baggage tracking systems have an important role in maintaining the safety and comfort of passengers using air transportation. Based on the assessment of the quality of the system that has been experienced by passengers, so that it can improve the system that has been implemented at the airport. K The quality of the system is used as a reference for recommendations for improvement in service improvement. The measurement method used in this study is Quality of Experience to measure the quality of service that occurs in the Baggage tracking System at Soekarno Hatta Airport which will be used as a reference for improving the current baggage tracking system. Keyword : Baggage Tracking, Quality Of Experience

Item Type: Thesis (S2)
NIM/NIDN Creators: 55419120012
Uncontrolled Keywords: Kata kunci : Baggage Tracking, Quality Of Experience. Keyword : Baggage Tracking, Quality Of Experience.
Subjects: 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 621 Applied Physics/Fisika terapan
Divisions: Pascasarjana > Magister Teknik Elektro
Depositing User: SITI NOVI NUR CAHYANI
Date Deposited: 08 Apr 2023 05:02
Last Modified: 08 Apr 2023 05:02
URI: http://repository.mercubuana.ac.id/id/eprint/76223

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