EVALUASI TINGKAT KAPABILITAS DENGAN FRAMEWORK COBIT 5 PADA PROSES EDM04, APO01 DAN APO07 DI PT FUTURE MEDIATRIX GROUP

WARDANA, MAGHRISYA AMALIA (2023) EVALUASI TINGKAT KAPABILITAS DENGAN FRAMEWORK COBIT 5 PADA PROSES EDM04, APO01 DAN APO07 DI PT FUTURE MEDIATRIX GROUP. S1 thesis, Universitas Mercu Buana - Menteng.

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Abstract

PT Future Mediatrix Group is a company that does business in information technology, providing social media services, digital activation, digital marketing, and website creation. In this study, the framework used was the COBIT 5 framework with the Assessment Process Activities stage. Stakeholder needs that PT Future Mediatrix Group will use our "How to derive value from the use of IT? Are users satisfied with the quality of IT services?" and "How best to exploit new technologies for new strategy opportunities?". The next step is to set enterprise goals. The enterprise goals chosen are "skilled and motivated people." Furthermore, it will be aligned with IT-related goals. There is one appropriate IT-related goal, namely: Competent and motivated business and IT personnel. The next step is to choose a domain that matches the mapping on COBIT 5's IT-related goals, namely EDM04 Ensure Resource Optimization, APO01 Manage the IT Framework, and APO07 Manage Human Resources. This study's results obtained the capability level in each domain. In the EDM04 for the current condition, a capability value of 1.94 is obtained, which can be interpreted as being at capability level 2. In the APO01 for the current state, a capability value of 2.45 is obtained, which can be interpreted as being at capability level 2. In the APO07 domain for the current situation, a capability value of 2.27 is obtained, which can be interpreted as being at capability level 2. Thus, PT Future Mediatrix Group is recommended to maximize resources and IT management framework. Keywords: COBIT 5, EDM04 (Ensure Resource Optimization), APO01 (Manage The IT Management Framework), APO07 (Manage Human Resources), Assessment Process Activities. PT Future Mediatrix Group merupakan perusahaan yang berbisnis pada bidang teknologi informasi yang memberikan layanan sosial media, digital activation, digital marketing, serta pembuatan website. Dalam penelitian ini, framework yang digunakan adalah framework COBIT 5 dengan tahapan Assessment Process Activities. Stakeholder needs yang akan digunakan oleh PT Future Mediatrix Group adalah “Bagaimana memperoleh nilai dari penggunaan TI? Apakah pengguna puas dengan kualitas layanan TI?” dan “Bagaimana cara terbaik mengeksploitasi teknologi baru untuk peluang strategi baru?”. Selanjutnya adalah menetapkan enterprise goals. Enterpise goals yang dipilih adalah “skilled and motivated people”. Selanjutnya akan diselaraskan dengan IT-related goal. Terdapat satu IT-related goals yang sesuai, yaitu: Competent and motivated business and IT personnel. Langkah selanjutnya adalah memilih domain yang sesuai dengan pemetaan pada IT-related goals COBIT 5, yaitu EDM04 Ensure Resource Optimization, APO01 Manage the IT Framework, dan APO07 Manage Human Resources. Hasil penelitian ini didapatkan tingkat capability level pada setiap domain. Pada domain EDM04 untuk kondisi saat ini didapatkan nilai kapabilitas 1.94 yang dapat diartikan berada pada capability level 2. Pada domain APO01 untuk kondisi saat ini didapatkan nilai kapabilitas 2.45 yang dapat diartikan berada pada capability level 2. Pada domain APO07 untuk kondisi saat ini didapatkan nilai kapabilitas 2.27 yang dapat diartikan berada pada capability level 2. Sehingga, PT Future Mediatrix Group direkomendasikan untuk memaksimalkan sumber daya dan kerangka kerja manajemen IT. Kata kunci: COBIT 5, EDM04 (Ensure Resource Optimization), APO01 (Manage The IT Management Framework), APO07 (Manage Human Resource), Assessment Process Activities.

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