BOT TELEGRAM UNTUK OPTIMALISASI PELAYANAN CUSTOMER SERVICE PADA TOKO ONLINE AMALA COLLECTION

HASTUTI, RINI (2021) BOT TELEGRAM UNTUK OPTIMALISASI PELAYANAN CUSTOMER SERVICE PADA TOKO ONLINE AMALA COLLECTION. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

Chatbots are becoming popular because they can simplify business operations and save on customer service costs. In this study, the authors tried to build a telegram bot for Amala Collection‟s online shop using the Webhook method and Forward Chaining algorithm. Google Apps Script is used to write Javascript programs, which are integrated with Google Sheets as data storage. This research is the creation of the Amala Store Telegram Bot as a virtual assistant that can assist sellers in providing services to customers to increase sales turnover and technological innovation in supporting business activities. Key words: chatbot, telegram bot, online shop, webhook, forward chaining Chatbot menjadi populer karena dapat memudahkan operasional bisnis dan menghemat biaya customer service. Pada penelitian ini, penulis mencoba membangun bot telegram toko online Amala Collection dengan menggunakan metode Webhook dan algoritma forward chaining. Google Apps Script digunakan untuk menulis program dalam bahasa Javascript yang diintegrasikan dengan Google Spreadsheet sebagai pengelola data. Hasil penelitian ini adalah terciptanya Bot Telegram Toko Amala Collection sebagai asisten virtual yang dapat membantu penjual dalam memberikan pelayanan kepada pelanggan untuk meningkatkan omset penjualan, serta sebagai inovasi teknologi dalam menunjang kegiatan bisnis. Kata kunci: chatbot, bot telegram, toko online, webhook, forward chaining

Item Type: Thesis (S1)
NIM/NIDN Creators: 41518120082
Uncontrolled Keywords: chatbot, bot telegram, toko online, webhook, forward chaining
Subjects: 000 Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 000. Computer Science, Information and General Works/Ilmu Komputer, Informasi, dan Karya Umum > 005 Computer Programmming, Programs, Data/Pemprograman Komputer, Program, Data > 005.5 General Purpose Application Programs/Program Aplikasi dengan Kegunaan Khusus
300 Social Science/Ilmu-ilmu Sosial > 330 Economics/Ilmu Ekonomi > 338 Production, Industrial Economics/Produksi, Ekonomi Industri > 338.4 Secondary Industries and Services/Industri dan Jasa Sekunder
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data]
600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum > 658.01-658.09 [Management of Enterprises of Specific Sizes, Scopes, Forms; Data Processing]/[Pengelolaan Usaha dengan Ukuran, Lingkup, Bentuk Tertentu; Pengolahan Data] > 658.05 Data Processing Computer Applications/Pengolahan Data Aplikasi Komputer
Divisions: Fakultas Ilmu Komputer > Informatika
Depositing User: Dede Muksin Lubis
Date Deposited: 14 Mar 2023 01:53
Last Modified: 14 Mar 2023 01:53
URI: http://repository.mercubuana.ac.id/id/eprint/75082

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