SETYOWATI, ERLIN (2022) BUSSINESS PROCESS REENGINERING UNTUK MENINGKATKAN PROSES PENYEWAAN KENDARAAN (STUDI KASUS: BISNIS UNIT ABC RENT A CAR). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
Along with advances in technology and increasingly complex business activities resulting in the need for fast, accurate and reliable information for business people. The problem in this research is that the process of inputting customer documents and verifying customer data still uses the available form (Google Form) which results length of processing time with a total time of 2 days, 14 hours, 38 minutes and does not have special data storage resulting in high leakage of customer data. The purpose of this study is to increase the process time for inputting customer documents and verifying customer data, as well as improving business processes by proposing E-Form business process modeling. The method used in this study is Business Process Reengineering (BPR), a business management approach that focuses on analyzing and designing workflows and business processes within an organization and to improve current business processes, and the Business Process Improvement (BPI) method to help improve processes. business, using Business Process Modeling Nation (BPMN) business process modeling. In this study, the gap analysis used is the Fishbone Diagram which is expected to be a consideration for companies to improve business processes in the future. The results of this study are that the processing time for inputting customer documents and verifying customer documents is faster, and results in a proposed E-Form information system to make it easier for customers, customer services, and verifiers, besides that customer documents are centralized in the company's data storage. Keywords : Business Process Reengineering, Business Process Improvement, Fishbone Diagrams, Business Process Modeling and Notation. Seiring dengan kemajuan teknologi dan aktivitas bisnis yang semakin kompleks mengakibatkan kebutuhan akan informasi yang cepat, akurat, dan terpercaya bagi pelaku bisnis..Masalah dalam penelitian ini yaitu proses penginputan dokumen customer dan verifikasi data customer masih menggunakan form yang tersedia (Google Form) yang mengakibatkan lamanya waktu proses dengan total waktu 2 hari,14 jam,38 menit dan tidak memiliki data storage khusus sehingga mengakibatkan tingginya kebocoran data customer. Tujuan dari penelitian ini adalah meningkatkan waktu proses penginputan dokumen customer dan verifikasi data customer, serta memperbaiki proses bisnis berjalan dengan mengusulkan pemodelan proses bisnis EForm. Metode yang digunakan dalam penelitian ini yaitu Business Process Reengineering (BPR) suatu pendekatan manajemen bisnis yang berfokus pada menganalisis dan merancang alur kerja dan proses bisnis dalam suatu organisasi serta untuk memperbaiki proses bisnis berjalan, dan metode Business Process Improvement (BPI) untuk membantu meningkatkan proses bisnis, dengan menggunakan pemodelan proses bisnis Business Process Modelling Nation (BPMN). Dalam penelitian ini, analisis gap yang digunakan adalah Fishbone Diagram yang diharapkan dapat menjadi bahan pertimbangan bagi perusahaan untuk memperbaiki proses bisnis di masa yang akan datang. Hasil dari penelitian ini adalah waktu proses penginputan dokumen customer dan verifikasi dokumen customer menjadi lebih cepat, dan mengasilkan usulan sistem informasi E-Form untuk memudahkan customer, customer services, dan verifikator, selain itu dokumen customer tersentralisasi di data storage perusahaan. Kata kunci : Business Process Reenginering, Business Process Improvement, Fishbone Diagram, Business Process Modelling and Notation.
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