RIYADI, SELAMET (2015) Analisa Kepuasan Distributor Terhadap Pelayanan Divisi Spare Part pada PT. XXX Dalam Upaya Meningkatkan Kepuasan Terhadap Pelanggan. S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
|---|---|
| Call Number CD: | FT/IND. 15 070 |
| NIM/NIDN Creators: | 41611120021 |
| Uncontrolled Keywords: | Pelayanan, Metode Servqual, Gap Score, Importane Performance Analysis |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 08 Mar 2015 16:28 |
| Last Modified: | 05 Jul 2022 07:39 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/7019 |
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