FUTRA, ROBY EKA (2013) PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN NASABAH PT BANK PERMATA Tbk CABANG MANGGA DUA. S2 thesis, Universitas Mercu Buana.
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Abstract
dimensi kualitas kayanan (bukti fisik, kehandalan, tanggapan jaminan dan empathy), tingkat kepuasan nasabah. dimensions of service quality (physical evidence, reliability, responsiveness, assurance and empathy), the level of customer satisfaction.
| Item Type: | Thesis (S2) |
|---|---|
| Call Number: | MM/2013/ROB/p |
| NIM/NIDN Creators: | 55110120033 |
| Uncontrolled Keywords: | dimensi kualitas kayanan (bukti fisik, kehandalan, tanggapan jaminan dan empathy), tingkat kepuasan nasabah. dimensions of service quality (physical evidence, reliability, responsiveness, assurance and empathy), the level of customer satisfaction. MM, Magister manajemen, MPS, manajemen pemasaran |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum 800 Literatures/Kesusastraan > 800. Literatures/Kesusastraan > 801 Philosophy and Theory of Literatures/Filsafat dan Teori Kesusastraan > 801.3 Value, Influence, Effect/Nilai, Pengaruh, Efek |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | MYTHA ALVIANA SARI |
| Date Deposited: | 13 Aug 2022 06:15 |
| Last Modified: | 24 Apr 2024 07:29 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/67554 |
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