Adiputra, Septian (2016) Analisa Kinerja dan Kepentingan PT. ISS Indonesia dengan Metode Servqual (Studi Kasus di Universitas Mercu Buana). S1 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S1) |
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| Call Number CD: | FT/IND. 16 103 |
| NIM/NIDN Creators: | 41612010012 |
| Uncontrolled Keywords: | ISS Indonesia, Jasa, Konsumen, Kualitas, Kinerja, Tingkat Kepentingan, Diagram Kartesius, Service Q |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 23 Jul 2016 12:01 |
| Last Modified: | 28 Apr 2017 02:33 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/6604 |
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