Pengaruh Motivasi Kerja dan Insentif Kerja ( Tunjangan restasi) Terhadap Kinerja Agent Call Center di PT Bank CIMB Niaga, Tbk

KURNIAWAN, RIO HENDRY ADI (2011) Pengaruh Motivasi Kerja dan Insentif Kerja ( Tunjangan restasi) Terhadap Kinerja Agent Call Center di PT Bank CIMB Niaga, Tbk. S2 thesis, Universitas Mercu Buana Jakarta - Menteng.

Preview	Text (Abstrak, Lembar Pengesahan, Surat Pernyataan, Kata Pengantar, dan Daftar isi) (1) Abstrak Pengesahan Pernyataan Pengantar Daf isi.pdf Download (35kB) | Preview
Preview	Text (DAftar Tabel, Gambar dan daftar Lampiran) (2) DAftar Tabel Gambar Lampiran FINAL.pdf Download (18kB) | Preview
	Text (BAB 1) Bab 1.pdf Restricted to Registered users only Download (40kB)
	Text (BAB 2) Bab 2.pdf Restricted to Registered users only Download (120kB)
	Text (BAB 3) Bab 3.pdf Restricted to Registered users only Download (158kB)
	Text (BAB 4) Bab 4.pdf Restricted to Registered users only Download (70kB)
	Text (BAB 5) Bab 5.pdf Restricted to Registered users only Download (198kB)
	Text (BAB 6) Bab 6.pdf Restricted to Registered users only Download (21kB)
	Text (DAFTAR PUSTAKA) DAftar Pustaka.pdf Restricted to Registered users only Download (17kB)
	Text (LAMPIRAN 1A) Lampiran 1a.pdf Restricted to Registered users only Download (1MB)
	Text (LAMPIRAN 1B) Lampiran 1b.pdf Restricted to Registered users only Download (42kB)
	Text (LAMPIRAN 1C) Lampiran 1c Kuesioner.pdf Restricted to Registered users only Download (41kB)

Abstract

T h e r e s e a r c h a im s to a n aly z e th e s ig nific a n t influ e n c e a m o n g th e w o r k m otivation a n d th e in c e n tiv e eith er p a r tia lly o r sim u lta n e o us ly to w a r d th e job perform ance agent call center at P T B ank C IM B N iaga. T he research m ethod used exploratory qua ntitativ e r es e a r c h w ith d ata c o lle ctio n u s in g q u e s tio n n a ir e s to th e p o p ula tio n o f a ll e m p lo y e es a t P T B a n k C IM B N ia g a in d ivisio n C all C en ter w ithin h u n d red p erso n s. T h e fir st r e s ults , th e r e is a sig n ific a nt influ e n ce a m o n g th e w o r k m otivation tow ard the jo b p e rfo r m a n c e ; th e m o s t in flu e n tia l d im e n sio n s a r e th e dim ensions of self- a c tu aliz atio n . T h e s e c o n d r es u lts , th e r e is a s ig n ific a nt in flu e nc e a m o n g th e w o r k in c e n tiv e to w a r d th e jo b p e r fo r m a n c e ; the m o s t in flu e ntial d im e n sio n s a r e th e d im e n s io ns o f tr a n s p a r e n cy . T h e th ir d r e s ults , th e w o r k m o tiv a tio n a n d th e w o r k in c e ntiv e s im u lta n e o u s ly in flu e n c e to w a r d th e jo b p e rfo rm a n c e . K e y w o r d : W o r k M otiv atio n , Inc e n tiv e a n d J o b P e rfo r m a n c e P e n e litia n ini b e rtu ju a n u ntu k m e n g a n a li sa p en g a ru h m o tiva si kerja d a n in s e n tif k er ja (tu n ja n g a n p r e sta s i) secara parsial m aupun bersam a - sam a terhadap kinerja agent c a ll c e n te r di P T B ank C IM B M etode p e n e litia n yang m enggunakan m etode k u a n titatif - ekspl anatori , dengan pengum pulan data m engunaka n k ue s io n er ter h a d a p s elu r u h p e g a w a i di P T B a n k C IM B N ia g a d iv isi c a ll c e n ter y a n g b e rju m la h seratus o ra n g . H a s il p e n elitia n m e n u n juk k a n , p e rta m a m o tiva si kerja b erp en g a ru h s ig n ifik a n te r h a d a p kinerja agent , dim e n s i yang p a lin g berpengaruh adalah dim ensi a k tu alis as i d ir i . Kedua y a itu in se n tif k e rja (tu nja n g a n p r e sta s i) b e r p e n g a r u h sig n ifik a n te r h a d a p kinerja agent , dim e n s i y a n g p a lin g b e r pe n g a r u h a d a la h d im en si tra n sp a ra n si . K etig a y a itu m o tiv as i k e r ja d a n in s e ntif k e rja (tu n ja n g a n p restasi) seca ra b ersa m a - s a m a b e r p e n g a r u h te r h a d a p kinerja agent . K a ta k u n c i: Motivasi Kerja , Insentif dan Kinerja

Actions (login required)

View Item