KURNIAWAN, RIO HENDRY ADI (2011) Pengaruh Motivasi Kerja dan Insentif Kerja ( Tunjangan restasi) Terhadap Kinerja Agent Call Center di PT Bank CIMB Niaga, Tbk. S2 thesis, Universitas Mercu Buana Jakarta - Menteng.
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Abstract
T h e r e s e a r c h a im s to a n aly z e th e s ig nific a n t influ e n c e a m o n g th e w o r k m otivation a n d th e in c e n tiv e eith er p a r tia lly o r sim u lta n e o us ly to w a r d th e job perform ance agent call center at P T B ank C IM B N iaga. T he research m ethod used exploratory qua ntitativ e r es e a r c h w ith d ata c o lle ctio n u s in g q u e s tio n n a ir e s to th e p o p ula tio n o f a ll e m p lo y e es a t P T B a n k C IM B N ia g a in d ivisio n C all C en ter w ithin h u n d red p erso n s. T h e fir st r e s ults , th e r e is a sig n ific a nt influ e n ce a m o n g th e w o r k m otivation tow ard the jo b p e rfo r m a n c e ; th e m o s t in flu e n tia l d im e n sio n s a r e th e dim ensions of self- a c tu aliz atio n . T h e s e c o n d r es u lts , th e r e is a s ig n ific a nt in flu e nc e a m o n g th e w o r k in c e n tiv e to w a r d th e jo b p e r fo r m a n c e ; the m o s t in flu e ntial d im e n sio n s a r e th e d im e n s io ns o f tr a n s p a r e n cy . T h e th ir d r e s ults , th e w o r k m o tiv a tio n a n d th e w o r k in c e ntiv e s im u lta n e o u s ly in flu e n c e to w a r d th e jo b p e rfo rm a n c e . K e y w o r d : W o r k M otiv atio n , Inc e n tiv e a n d J o b P e rfo r m a n c e P e n e litia n ini b e rtu ju a n u ntu k m e n g a n a li sa p en g a ru h m o tiva si kerja d a n in s e n tif k er ja (tu n ja n g a n p r e sta s i) secara parsial m aupun bersam a - sam a terhadap kinerja agent c a ll c e n te r di P T B ank C IM B M etode p e n e litia n yang m enggunakan m etode k u a n titatif - ekspl anatori , dengan pengum pulan data m engunaka n k ue s io n er ter h a d a p s elu r u h p e g a w a i di P T B a n k C IM B N ia g a d iv isi c a ll c e n ter y a n g b e rju m la h seratus o ra n g . H a s il p e n elitia n m e n u n juk k a n , p e rta m a m o tiva si kerja b erp en g a ru h s ig n ifik a n te r h a d a p kinerja agent , dim e n s i yang p a lin g berpengaruh adalah dim ensi a k tu alis as i d ir i . Kedua y a itu in se n tif k e rja (tu nja n g a n p r e sta s i) b e r p e n g a r u h sig n ifik a n te r h a d a p kinerja agent , dim e n s i y a n g p a lin g b e r pe n g a r u h a d a la h d im en si tra n sp a ra n si . K etig a y a itu m o tiv as i k e r ja d a n in s e ntif k e rja (tu n ja n g a n p restasi) seca ra b ersa m a - s a m a b e r p e n g a r u h te r h a d a p kinerja agent . K a ta k u n c i: Motivasi Kerja , Insentif dan Kinerja
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-555-11-024 |
| NIM/NIDN Creators: | 55107120148 |
| Uncontrolled Keywords: | Work M otivation , Incentive and Job Performance. Motivasi Kerja , Insentif dan Kinerja. manajemen sumber daya manusia, MSDM |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | MYTHA ALVIANA SARI |
| Date Deposited: | 13 Jul 2022 03:50 |
| Last Modified: | 13 Jul 2022 06:11 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/65056 |
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