HATI, ELYANA (2019) PENGARUH SANKSI DENDA, PELAYANAN FISKUS, PENGETAHUAN DAN KESADARAN WAJIB PAJAK TERHADAP KEPATUHAN WAJIB PAJAK ( Studi Kasus pada Kantor Pelayanan Pajak Pratama Jakarta Kebun Jeruk ). S1 thesis, Universitas Mercu Buana Jakarta.
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Abstract
This research aims to analysis the influence of tax penalties, service tax authorities, knowledge and taxprayer awareness on tax compliance. The object for this research is taxprayers who are in KPP Pratama Jakarta Kebun Jeruk. This research was done to 100 respondents by using Clausal approach. Thus, data analysis which is used is statistic analysis in the form of double linear regression test. The result of this research shows that the variable of tax penalties and taxprayer awareness influence on tax compliance in KPP Pratama Jakarta Kebun Jeruk. Sanctioning of administrative fines can improve taxpayer compliance, Improving the quality of education facilities, improvement of quality of education through programs that are real, and Improving the quality of public facilities financed by taxes can influence public awareness to pay tax for the benefit of the devout pay taxes directly perceived by society. The test results of this study suggest that there is Positive influence between the variables subject to a tax penalties and taxpayer awareness, negative influence between service tax authorities and taxpayer knowledge on tax compliance in KPP Pratama Jakarta Kebun Jeruk. Keywords : tax compliance, tax penalties, service tax authorities, Knowledge and taxprayer awareness Penelitian ini untuk menganalisis pengaruh sanksi denda, pelayanan fiskus Pengetahuan dan kesadaran wajib pajak terhadap kepatuhan wajib pajak. Objek penelitian ini adalah wajib pajak yang berada di KPP Pratama Jakarta Kebun Jeruk. Penelitian ini dilakukan terhadap 100 responden dengan menggunakan pendekatan kausal. Karena itu, analisis data yang digunakan adalah analisis statistik dalam bentuk uji regresi linear berganda. Hasil penelitian ini menunjukkan bahwa variabel sanksi denda dan kesadaran wajib pajak berpengaruh positif signifikan terhadap kepatuhan wajib pajak di KPP Pratama Kebun Jeruk. Pemberian sanksi denda administrasi mampu meningkatkan kepatuhan wajib pajak, Peningkatan kualitas sarana pendidikan, Peningkatan mutu pendidikan melalui program-program yang nyata, serta Peningkatan kualitas sarana umum yang dibiayai oleh pajak dapat mempengaruhi kesadaran masyarakat untuk membayar Pajak karena manfaat dari taat membayar pajak dirasakan langsung manfaatnya oleh masyarakat. Hasil uji dari penelitian ini menyatakan bahwa terdapat pengaruh positif antara variabel sanksi denda dan kesadaran wajib pajak, pengaruh negatif antara variabel pelayanan fiskus dan pengetahuan wajib pajak terhadap kepatuhan wajib pajak di KPP Pratama Kebun Jeruk. Kata kunci : Kepatuhan wajib pajak, sanksi denda, pelayanan fiskus, pengetahuan dan kesadaran wajib pajak.
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