YUNANDA, ADITIA (2016) USULAN PERBAIKAN PELAYANAN BENGKEL NISSAN HALIM DENGAN METODE SERVQUAL, IPA, DAN QFD. S2 thesis, Universitas Mercu Buana.
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| Item Type: | Thesis (S2) |
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| Call Number: | TM/51/16/063 |
| NIM/NIDN Creators: | 55113120277 |
| Uncontrolled Keywords: | Kualitas Pelayanan, Tingkat Kepuasan Pelanggan, ServQual, IPA, QFD |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 19 Mar 2016 13:09 |
| Last Modified: | 10 Nov 2023 04:35 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/6468 |
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