UPAYA PERBAIKAN SISTEM PELAYANAN LOADING BARANG PADA BAGIAN PENGIRIMAN DI PT. JEMBO CABLE COMPANY. TBK DENGAN METODE ANTRIAN

PRASETYO, PRAPTONO HADI (2015) UPAYA PERBAIKAN SISTEM PELAYANAN LOADING BARANG PADA BAGIAN PENGIRIMAN DI PT. JEMBO CABLE COMPANY. TBK DENGAN METODE ANTRIAN. S2 thesis, Universitas Mercu Buana Jakarta - Menteng.

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Abstract

To meet increasing customer demand, PT. Jembo Cable Company, Tbk must respond quickly and appropriately in the production process and can be delivered to the customer in a timely manner. So this is where the role of sales support department, especially the logistic team, it is desirable to be able to send the finished product to the hands of customers quickly and on time with efficiently. Results are expected to determine the average waiting time in the queue and the average service time of loading, and can determine the causes of problems waiting time and service time loading is too long and then can improve the service process of loading. The method used in the study by using queuing theory and utilize WinQSB software for analysis and simulation. The results obtained in the busy period occurred because the number of arrivals queue exceeds the maximum limit and the number of services and service time less fulfilling. Improvements are possible to do that is by increasing the number of services and an increase in service time. Changes in the number of services and service time for the number of vehicles queuing up to 2 vehicles or value Lq ≤ 2 then obtained the best results at the number 4 and the service is the service time is 6 to consider the most excellent utility system and service system idle probability is the smallest. Thus the addition of the number of services also need to be improved layout, and process improvement services by reducing the use of forklift loading (Roll on roll off). Keyword : Loading, Queuing, Win QSB, Distribution, Forklift, Roll on roll off

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