PENGUKURAN KINERJA ORGANISASI MELALUI PENDEK ATAN BALANCED SCORECARD PADA DIREKTORAT JENDERAL PEMBINAAN PENEMPATAN TENAGA KERJA KEMENAKERTRANS RI

FRIDONO, FIRMAN (2011) PENGUKURAN KINERJA ORGANISASI MELALUI PENDEK ATAN BALANCED SCORECARD PADA DIREKTORAT JENDERAL PEMBINAAN PENEMPATAN TENAGA KERJA KEMENAKERTRANS RI. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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Abstract

T h e se stu d ie s d o p e rform a n c e m e a su re m e n t, w h ic h p re v io u sly w a s fo c u se d o n m e a s u r in g in p u ts (in p ut) a n d o u tp uts (o u tp ut) is s till fo c u s e d o n th e r e s o u r ce s a s s o c ia te d w ith th e a v a ila b le b u d g et a n d b u d g et r e a liz a tio n . In th e o verall p erfo rm a n ce m ea su rem en t of D itje n B in a p e n ta , resea rch ers u s e a b a la n c e d s c o r e c ar d a p p r o a c h th r o u g h th e 4 (fo ur ) p e r s pe c tiv e s o f th e f i n a n c i a l p e rs p e c ti v e , g r o w t h a n d le a r n i n g p e r s p e c t i v e , t h e p e r s p e c t i v e o f t h e o r g a n iz a tio n 's in ter n a l p r o c e ss e s a n d c u s to m e r p e r s p e c tiv e th r o u g h in te r p r eta tio n of the r es u lts o f sc o r in g th e q u e stio n n a ir e . F rom the results of this study found that the perform ance of D itje n B inapenta u s in g a b a la nc e d s c o r e c a r d a p pr o a c h is q u ite s a tisfa c to r y a n d th e le v el o f c u s to m e r s atisfa ctio n o f p u blic s e r vic e th at is n ot y et s a tis fa ct o ry . Key w o r d s : b a la n c e d s c or e c a r d , p er fo r m a n c e , c u sto m e r s a tis fac tio n S tudi ini m elakukan p e n g u k u ra n kin e rja , y a n g sebelum nya m a sih te rfo k u s pada pengukuran m asukan ( input) dan keluaran ( output)yang m a sih b e rfo k u s p a d a sisi sum berdaya yang dik a itk a n d e n g a n a nggaran yang tersedia d a n re a lis a si anggaran . D alam peng u k u ra n kin e rja secara m enyeluruh D itje n B in a p e nta p e n e liti m engggunakan pendekatan m etode balanced scorecard m ela lui 4 (em p a t) p e r s p e k ti f y a it u p e rs p e k ti f k e u a n g a n , p e r s p e k t i f p e rt u m b u h a n d a n p e m b e l a j a r a n , p e rs p e k tif pro s e s inte rn al o rg a ni sasi d an p erspek t if p ela n g g a n m e lalu i s k o rin g in terpretasi h asil k u esio n er. H a s il p e n elitia n ini m e n u n ju k k a n b a h w a k ine rja D itje n B in a p e n ta m ela lui pendekatan b a la n ced sco reca rd y aitu c u k u p m em u a s k a n d a n tin g k a t k e p u as a n p e la n g g a n p e la y a n a n p u b lik y a n g a d a b elu m m e m u as k a n . K ata kunci : balanced sc o recard , kin e rja , k e p u a s a n p ela n g g a n

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