FRIDONO, FIRMAN (2011) PENGUKURAN KINERJA ORGANISASI MELALUI PENDEK ATAN BALANCED SCORECARD PADA DIREKTORAT JENDERAL PEMBINAAN PENEMPATAN TENAGA KERJA KEMENAKERTRANS RI. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
T h e se stu d ie s d o p e rform a n c e m e a su re m e n t, w h ic h p re v io u sly w a s fo c u se d o n m e a s u r in g in p u ts (in p ut) a n d o u tp uts (o u tp ut) is s till fo c u s e d o n th e r e s o u r ce s a s s o c ia te d w ith th e a v a ila b le b u d g et a n d b u d g et r e a liz a tio n . In th e o verall p erfo rm a n ce m ea su rem en t of D itje n B in a p e n ta , resea rch ers u s e a b a la n c e d s c o r e c ar d a p p r o a c h th r o u g h th e 4 (fo ur ) p e r s pe c tiv e s o f th e f i n a n c i a l p e rs p e c ti v e , g r o w t h a n d le a r n i n g p e r s p e c t i v e , t h e p e r s p e c t i v e o f t h e o r g a n iz a tio n 's in ter n a l p r o c e ss e s a n d c u s to m e r p e r s p e c tiv e th r o u g h in te r p r eta tio n of the r es u lts o f sc o r in g th e q u e stio n n a ir e . F rom the results of this study found that the perform ance of D itje n B inapenta u s in g a b a la nc e d s c o r e c a r d a p pr o a c h is q u ite s a tisfa c to r y a n d th e le v el o f c u s to m e r s atisfa ctio n o f p u blic s e r vic e th at is n ot y et s a tis fa ct o ry . Key w o r d s : b a la n c e d s c or e c a r d , p er fo r m a n c e , c u sto m e r s a tis fac tio n S tudi ini m elakukan p e n g u k u ra n kin e rja , y a n g sebelum nya m a sih te rfo k u s pada pengukuran m asukan ( input) dan keluaran ( output)yang m a sih b e rfo k u s p a d a sisi sum berdaya yang dik a itk a n d e n g a n a nggaran yang tersedia d a n re a lis a si anggaran . D alam peng u k u ra n kin e rja secara m enyeluruh D itje n B in a p e nta p e n e liti m engggunakan pendekatan m etode balanced scorecard m ela lui 4 (em p a t) p e r s p e k ti f y a it u p e rs p e k ti f k e u a n g a n , p e r s p e k t i f p e rt u m b u h a n d a n p e m b e l a j a r a n , p e rs p e k tif pro s e s inte rn al o rg a ni sasi d an p erspek t if p ela n g g a n m e lalu i s k o rin g in terpretasi h asil k u esio n er. H a s il p e n elitia n ini m e n u n ju k k a n b a h w a k ine rja D itje n B in a p e n ta m ela lui pendekatan b a la n ced sco reca rd y aitu c u k u p m em u a s k a n d a n tin g k a t k e p u as a n p e la n g g a n p e la y a n a n p u b lik y a n g a d a b elu m m e m u as k a n . K ata kunci : balanced sc o recard , kin e rja , k e p u a s a n p ela n g g a n
| Item Type: | Thesis (S2) |
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| Call Number CD: | CDT-551-11-023 |
| NIM/NIDN Creators: | 55108120084 |
| Uncontrolled Keywords: | balanced scorecard, kinerja, kepuasan pelanggan. MSDM, MANAJEMEN SUMBER DAYA MANUSIA |
| Subjects: | 600 Technology/Teknologi > 650 Management, Public Relations, Business and Auxiliary Service/Manajemen, Hubungan Masyarakat, Bisnis dan Ilmu yang Berkaitan > 658 General Management/Manajemen Umum |
| Divisions: | Pascasarjana > Magister Manajemen |
| Depositing User: | ORYZA LUVITA |
| Date Deposited: | 10 May 2022 02:58 |
| Last Modified: | 13 Jul 2022 03:30 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/60876 |
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