PENGUKURAN KINERJA ORGANISASI MELALUI REENGINEERING PROSES BISNIS DI PT. MARGA MANDALASAKTI

RAKHMATULLAH, RULLY (2011) PENGUKURAN KINERJA ORGANISASI MELALUI REENGINEERING PROSES BISNIS DI PT. MARGA MANDALASAKTI. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.

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Abstract

Researchers conduct business process reengineering and improvement of performance measurement organizations in PT Marga Mandalasakti (PT MMS) using the method of direct interview with the person in charge of each department concerned and secondary data in the form of organizational performance for 5 (five) years, operational processes each department, books, literature and the internet. The results of this reengineering of the new business process models and new organizational performance measurement using conventional balance accompanied scorcard and how to achieve them. Keywords: business process, business process reengineering, balanced scorecard Peneliti melakukan reengineering proses bisnis dan perbaikan terhadap pengukuran kinerja organisai di PT Marga Mandalasakti (PT MMS) dengan menggunakan metoda wawancara langsung dengan penanggung jawab masing- masing departemen terkait dan data sekunder berupa pencapaian kinerja organisasi selama 5 (lima) tahun, proses operasional masing-masing departemen, ,buku-buku, literature serta internet. Hasil penelitian reengineering ini berupa model proses bisnis baru dan pengukuran kinerja organisasi baru dengan menggunakan metoda balance scorcard yang disertai cara pencapaiannya. Kata kunci: proses bisnis, reengineering proses bisnis, balance scorecard

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