SUMBODO, YOHANNES AGUNG (2011) EFEKTIFITAS PENINGKATAN BERKRLANJUTAN (CONTINUAL IMPROVEMENT) ISO 9001; 2008 DENGAN PENDEKATAN BALANCED SCOREDCARD SEBAGAI TOLOK UKURNYA DI PT XYZ. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
P e n e litia n ini b e rtuju a n y a itu m e n g e v alu a si k e e fe ktifa n kin e rja y a n g d ic a p ai s e tela h dilakukan penerapan perbaikan berk e lanjutan ISO 9001 :2008 m elalui in te r n al q u a lity a u d it dan dengan m enggunakan pendekatan balanced s c o r ec a r d s e b a g ai tolok uku rn y a . P e n elitia n ini b e rtuju a n m e n g e va lu a si le bih la n jut a d a tid a k n y a perbedaan yang signifikan terhadap penerapan perbaikan berke lanjutan ISO 9001 :2008. D ata yang d ig u na k a n d a la m p e ne litia n ini a d ala h data perbaikan berk e lanjutan in te r n al q u a lity a u d it ISO 9001 :2008 , dan balance d scorecard pa d a p e rio d e ta h u n 2009 dan 2010 y a n g d ip e ro le h d ari P T . X Y Z . A n a lisa d ila k u k a n d e n g a n sta tis tik d e s k riptif y a n g d ig u n a ka n u n tu k m e nja b a rk a n d ata h a s il b e rk e lanjutan in te r n al q u a lity a u d it ISO 9001 :2008 dengan varia b le jum la h tem u a n a u d it y a n g a d a , d a n analisa faktor - fa k to r d a n u ji b e da b erp a s a n g a n y a n g a d a d ala m p e rs p e ktif balance d scorecard s e p erti perspektif keuangan , p e rsp e ktif pelanggan , p e rs p e k tif p ro s es b is nis in te rn al, d a n p ers p e k tif p em b e laja ra n da n p e rtu m b u han. L e b ih la nju t d ite m u k a n a d a k e e fe ktifa n p e nin g k a ta n b e rk ela n juta n ( C o n tin u al im provem ent ) d e n g a n p e n d e k ata n b a la nc e sc o rec a rd , b a h w a te rda p a t p e rbe d a a n y a n g s i g n i fi k a n p a d a s e b a g ia n f a k to r d e n g a n p e n d e k a t a n b a l a n c e s c o r e c a r d y a n g d it e l i ti . H anya 1 fak to r d ala m pe rs p e ktif c u s tom e r p a da % S a le s terhadap p r o d u ct developm ent d a la m 3 ta h u n te ra h kir y a n g tid a k m e m ilik i p e rbe d a a n y a n g s ig nifik a n pada periode tahun 2009 dan 2010. T h is s tu d y e v alu a te d effe ctiv e n es s o f c o ntin u al im p ro v e m e n t a c hie v e m ent of IS O 9001 :2 0 0 8 im p lem e nta tio n w ith in te rna l q u a lity a u d it a n d u s in g b a la n c e s c o re ca rd a s p a ra m ete r. A n d th a n th is s tu d y e v alu a te d a n y s ig nific a n t differe n c e s b y c o ntin u al im p ro v em e n t im p ple m e nta tio n o f IS O 9 0 0 1 :2008. T h e D ata w h ich used in th is s t u d y p r o v i d e b y P T . X Y Z c o n ti n u a l im p r o v e m e n t o f in te rn al q u a lity a u dit IS O 9 0 0 1 :2 0 0 8 , a n d b a la n c e sc ore c ard a p p ro a c h b y p e rio dic 2 0 0 9 a n d 2 0 1 0 . A n a ly z e d u s in g s ta tis tic d e s c rip tiv e fo r d e sc rib e c o ntin u al im p ro v em e n t o f inte rna l q u ality a u d it IS O 9 0 0 1 : 2 0 0 8 b y a u d i t f i n d i n g a s v a r i a b l e , and paired sam ple t - te s t u se d in this stu d y to a n aly z e d b a la nc e s c o rec a rd p e rs p e k tiv e a s f i n a n c i a l p e rs p e k ti v e , c u st o m e r p e rs p e k ti v e , p r o c e s s b i s n is i n t e r n a l p e rs p e k ti v e , and learning & grow ing perspektive. B ased on th is s tu d y re s ult fin d th e re w a s e ffe c tiv e n e ss o f c o n tin u al im p ro v em e n t b y b a l a n c e d s c o r e c a r d a p p r o a c h , w h i c h a l m o st t h o s e f a c t o r s h a v e si g n if i c a n t d if f e re n c e b e tw e e n fa c tors w h ic h a n a ly ze . O n ly 1 fa c tor in c u stom e r p ersp e ctiv e o n % S ale s from product develo p m e nt la s t 3 y ea rs w a s n ot s ig nific a n t diffe re n c e b y p erio dic 2009 and 2010.
| Item Type: | Thesis (S2) |
|---|---|
| Call Number CD: | CDT-553-11-010 |
| NIM/NIDN Creators: | 55308120008 |
| Uncontrolled Keywords: | MTI, MAGISTER TEKNIK INDUSTRI |
| Subjects: | 600 Technology/Teknologi > 670 Manufacturing/Manufaktur, Pabrik-pabrik |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | ORYZA LUVITA |
| Date Deposited: | 07 Apr 2022 07:02 |
| Last Modified: | 20 Jul 2022 06:51 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/59596 |
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