ANALISA SISTEM PENJADWALAN SURVEI MENGGUNAKAN METODE SUBJECTIVE SELF RATING TEST (SSRT) TERHADAP KELELAHAN SURVEIOR DI PT ASURANSI XYZ

SAKTI, HANGGANA (2020) ANALISA SISTEM PENJADWALAN SURVEI MENGGUNAKAN METODE SUBJECTIVE SELF RATING TEST (SSRT) TERHADAP KELELAHAN SURVEIOR DI PT ASURANSI XYZ. S1-Sarjana thesis, Universitas Mercu Buana Jatisampurna.

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Abstract

ABSTRAK Pada PT Asuransi XYZ, perbandingan antara jumlah klaim dengan jumlah surveior sangat tidak sebanding, sehingga para surveior mengalami kelelahan dan banyaknya surat perintah kerja (SPK) ke bengkel rekanan menjadi terhambat. Tujuan penelitian ini adalah mengetahui tingkat kelelahan surveior dilihat dari sistem penjadwalan surveior pada PT Asuransi XYZ menggunakan metode pengukuran kelelahan subjektif atau Subjective Self Rating Test (SSRT). Hasil penelitian ini menyatakan bahwa tingkat kelelahan tinggi pada responden sebesar 38,10% (8 orang) dengan jumlah jadwal survei 6–7 per harinya, tingkat kelelahan sedang sebesar 28,57% (6 orang) dengan jumlah jadwal survei 5 per harinya, dan tingkat kelelahan ringan sebesar 33,33% (7 orang) dengan jumlah jadwal survei 3– 4 per harinya. Kesimpulan dalam penelitian ini adalah jumlah survei dan total jarak yang ditempuh dalam satu hari dapat mempengaruhi tingkat kelelahan terhadap surveior. Semakin banyak jumlah survei dan semakin tinggi jarak yang ditempuh, maka tingkat kelelahan juga akan meningkat. Kata kunci: Surveior, Tingkat kelelahan, Metode SSRT, Jumlah jadwal survei, Total jarak survei. ABSTRACT At PT Asuransi XYZ, the comparison between the number of claims and the number of surveyors is not comparable, so the surveyors experience fatigue and the number of work orders (SPK) to the partner workshop becomes hampered. The purpose of this study was to determine the level of surveillance fatigue seen from the surveillance scheduling system at PT XYZ Insurance using the Subjective Self Rating Test (SSRT) method. The results of this study stated that the level of high fatigue in respondents was 38.10% (8 people) with the number of survey schedules 6-7 per day, moderate fatigue level of 28.57% (6 people) with the number of survey schedules 5 per day, and the level of mild fatigue was 33.33% (7 people) with the number of survey schedules 3-4 per day. The conclusion in this study is the number of surveys and the total distance traveled in one day can affect the level of fatigue of the surveyors. The more the number of surveys and the higher the distance traveled, then the level of fatigue will also increase. Kata kunci: Surveyor, Level of fatigue, Metode SSRT, Number of survey schedules, Total survey distance.

Item Type: Thesis (S1-Sarjana)
Call Number CD: FT/IND 19 028
NIM: 41617310101
Uncontrolled Keywords: Surveior, Tingkat kelelahan, Metode SSRT, Jumlah jadwal survei, Total jarak survei.
Subjects: 600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan
600 Technology/Teknologi > 670 Manufacturing/Manufaktur, Pabrik-pabrik
Divisions: Fakultas Teknik > Teknik Industri
Depositing User: Nasruddin Mansyur S.Hum
Date Deposited: 06 Oct 2020 03:36
Last Modified: 06 Oct 2020 03:36
URI: http://repository.mercubuana.ac.id/id/eprint/57492

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