PENGARUH KEPUASAN KERJA, KOMITMEN ORGANISASI DAN PERSEPSI DUKUNGAN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi kasus pada Karyawan PT. ISS Indonesia Mercu Buana Meruya )

WINARNO, AGUSTINUS (2020) PENGARUH KEPUASAN KERJA, KOMITMEN ORGANISASI DAN PERSEPSI DUKUNGAN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi kasus pada Karyawan PT. ISS Indonesia Mercu Buana Meruya ). S1 thesis, Universitas Mercu Buana.

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Abstract

This study aims to analyze the effect of job satisfaction, organizational commitment and perceived organizational support for Organizational Citizenship Behavior (OCB). All employees of PT. ISS Indonesia Mercu Buana Meruya, amounting to 90 people is used as a sample, so it is calculated based on the saturated sample formula. Data collection methods using survey methods, with the research instrument is a questionnaire. Data analysis method uses Partial Least Square. This study proves that job satisfaction has a positive and significant effect on Organizational Citizenship Behavior (OCB). Organizational commitment has a positive and significant effect on Organizational Citizenship Behavior (OCB). Perception of organizational support has a positive and significant effect on Organizational Citizenship Behavior (OCB). Keywords: Job satisfaction, organizational commitment, perceived organizational support, Organizational Citizenship Behavior (OCB), Employees. Penelitian ini bertujuan untuk menganalisis pengaruh kepuasan kerja, komitmen organisasi dan persepsi dukungan organisasi terhadap Organizational Citizenship Behavior (OCB). Seluruh karyawan PT. ISS Indonesia Mercu Buana Meruya yang berjumlah 90 orang digunakan sebagai sampel, sehingga dihitung berdasarkan rumus sampel jenuh. Metode pengumpulan data menggunakan metode survey, dengan instrumen penelitian adalah kuesioner. Metode analisis data menggunakan Partial Least Square. Penelitian ini membuktikan bahwa kepuasan kerja berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB). Komitmen organisasi berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB). Persepsi dukungan organisasi berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB). Kata kunci : Kepuasan kerja, komitmen organisasi, Persepsi dukungan organisasi, Organizational Citizenship Behavior (OCB), Karyawan.

Item Type:	Thesis (S1)
Call Number CD:	FE/MJ. 20 149
NIM/NIDN Creators:	43116110143
Uncontrolled Keywords:	Kepuasan kerja, komitmen organisasi, Persepsi dukungan organisasi, Organizational Citizenship Behavior (OCB), Karyawan.
Subjects:	300 Social Science/Ilmu-ilmu Sosial > 350 Public Administration and Military Science/Administrasi Negara dan Ilmu Kemiliteran 300 Social Science/Ilmu-ilmu Sosial > 350 Public Administration and Military Science/Administrasi Negara dan Ilmu Kemiliteran > 354 Administration of Economy/Departemen Perekonomian 300 Social Science/Ilmu-ilmu Sosial > 350 Public Administration and Military Science/Administrasi Negara dan Ilmu Kemiliteran > 354 Administration of Economy/Departemen Perekonomian > 354.9 Administration of Labor/Departemen Tenaga Kerja dan Transmigrasi (Depnakertrans)
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	Dede Muksin Lubis
Date Deposited:	07 Mar 2022 02:05
Last Modified:	10 Mar 2022 01:35
URI:	http://repository.mercubuana.ac.id/id/eprint/57230

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