ANGGARA, HAFIDZ (2021) RANCANGAN STRATEGI PENINGKATAN KINERJA LEMBAGA PELAYANAN PERIZINAN DAERAH DKI JAKARTA DENGAN METODE MBNQA-SWOT. S2 thesis, Universitas Mercu Buana Jakarta-Menteng.
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Abstract
rangka mewujudkan reformasi birokrasi pelayanan publik khususnya pelayanan perizinan dan kemudahan menjalankan bisnis di Indonesia perlu dilakukan perancangan strategi peningkatan kinerja Lembaga Penyelenggara Pelayanan Perizinan Daerah DKI Jakarta. Gap analisis kinerja Lembaga Penyelenggara Pelayanan Perizinan DKI Jakarta dilakukan menggunakan metode MBNQA dengan kriteria MBCfPE versi 2017-2018, sedangkan rancangan strategi peningkatan kinerja Lembaga Penyelenggara Pelayanan Perizinan Daerah DKI Jakarta dilkukan dengan SWOT analysis. Hasil pengukuran kinerja Lembaga Pelayanan Perizinan Daerah DKI Jakarta menggunakan standar MBNQA menghasilkan skor 752.475 yang berada pada tingkatan global image excellent dengan kategori industry leader. Hasil analisis SWOT menempatkan Lembaga Pelayanan Perizinan Daerah DKI Jakarta pada kuadran I (strengths-opportunities) yang merekomendasikan strategi agresif. Peneliti merekomendasikan sepuluh strategi untuk peningkatan kinerja Lembaga Pelayanan Perizinan Daerah DKI Jakarta. ====In order to realize bureaucracy reform of public service, especially licensing service and easy doing of business in Indonesia need to be done planning improvement strategy of regional Licensing service. Gap performance analysis regional licensing service board of DKI Jakarta conducted using MBNQA method with criteria MBCfPE version 2017-2018, while the design of the performance improvement strategy of the board of regional licensing services of DKI Jakarta is done with SWOT analysis. The results of the performance measurement of regional licensing service of DKI Jakarta using MBNQA standard resulted in a score of 752,475 which is at the level of an excellent global image with industry leader category. SWOT analysis results put the regional licensing service of DKI Jakarta in the Quadrant I (strengths-opportunities) that recommend the strategy of aggressive. Researchers recommend ten strategies for the performance improvement of the Regional Licensing Service Board of DKI Jakarta.
| Item Type: | Thesis (S2) |
|---|---|
| NIM/NIDN Creators: | 55316120003 |
| Uncontrolled Keywords: | Pengukuran Kinerja, MBNQA, MBCfPE, Baldrige assesment, SWOT, performance measurement, MBNQA, MBCfPE, Baldrige assesment, SWOT. |
| Subjects: | 600 Technology/Teknologi > 670 Manufacturing/Manufaktur, Pabrik-pabrik |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Priyo Raharjo |
| Date Deposited: | 16 Feb 2022 04:23 |
| Last Modified: | 16 Feb 2022 04:23 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/56187 |
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