KARSONO, KARSONO (2020) PENGARUH SERVICE QUALITY, CUSTOMER RELATIONSHIP MANAGEMENT, DAN CUSTOMER EXPERIENCE TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA PENGGUNA JALAN TOL DALAM KOTA RUAS CAWANG-TOMANG-PLUIT, JAKARTA. S2 thesis, Universitas Mercu Buana Jakarta.
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Abstract
PENGARUH SERVICE QUALITY, CUSTOMER RELATIONSHIP MANAGEMENT, DAN CUSTOMER EXPERIENCE TERHADAP REPURCHASE INTENTION MELALUI CUSTOMER SATISFACTION PADA PENGGUNA JALAN TOL DALAM KOTA RUAS CAWANG-TOMANG-PLUIT, JAKARTA
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