ANALISIS PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2015 PADA PROYEK PEMBANGUNAN JALAN TOL JORR II SERPONG - CINERE

RAMADHAN, SABILAL ALIEF (2020) ANALISIS PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2015 PADA PROYEK PEMBANGUNAN JALAN TOL JORR II SERPONG - CINERE. S1 thesis, Universitas Mercu Buana Jakarta.

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Abstract

The quality management system is a system that evolves from a quality inspection system, quality control, then develops into a quality assurance system until it becomes an integrated quality management system. All these processes are made to ensure that the project meets expectations and needs. ISO 9001: 2015 is one of the principled quality management systems in this regard. To find out the implementation of ISO 9001: 2015 quality performance on the Serpong-Cinere JORR II Toll Road Construction Project, observations were carried out on the construction and interviews of personnel involved in project implementation with questionnaires. Assessment of the application of the quality management system ISO 9001: 2015 (Clause 4 through 10) is obtained by the audit score method with a variable measurement scale with a rating scale. From the results of data analysis on the implementation of the ISO 9001: 2015 quality management system on the Serpong-Cinere JORR II Toll Road Construction Project, it can be categorized as good with a percentage of 72.16%. Implementation has not reached 100%, this is due to the most influential constraints in the implementation of ISO 9001: 2015, including limited human resource expertise, lack of commitment to top management, ineffective organizational communication. Keywords :Quality Management System, ISO 9001:2015, Obstacle factor Sistem manajemen mutu merupakan sebuah sistem yang berevolusi dari sistem pemeriksaan mutu, kendali mutu, kemudian berkembang menjadi sistem penjaminan mutu sampai kemudian menjadi sistem manajemen mutu terpadu. Semua proses tersebut dibuat untuk meyakinkan bahwa proyek memenuhi harapan dan kebutuhan. ISO 9001:2015 merupakan salah satu sistem manajemen mutu yang berprinsip pada hal tersebut. Untuk mengetahui penerapan kinerja mutu ISO 9001:2015 pada Proyek Pembangunan Jalan Tol JORR II Serpong- Cinere tersebut, maka dilakukan observasi pada pelaksanaan konstruksi dan wawancara personil yang terlibat dalam pelaksanaan proyek dengan kuisioner. Penilaian penerapan sistem manajemen mutu ISO 9001:2015 (Klausul 4 sampai dengam 10) ini di dapat dengan metode skor audit dengan skala pengukuran variabel dengan skala rating. Dari hasil analisa data penerapan sistem manajemen mutu ISO 9001:2015 pada Proyek Pembangunan Jalan Tol JORR II Serpong- Cinere dapat dikategorikan baik dengan persentase 72,16%. Penerapan belum mencapai 100%, hal ini disebabkan faktor hambatan yang paling berpengaruh dalam implementasi ISO 9001:2015 diantaranya keahlian sumber daya manusia terbatas, Kurangnya komitmen Manajemen Puncak, Komunikasi organisasi yang tidak efektif. Kata Kunci : Sistem Manajemen Mutu, ISO 9001:2015, Faktor Hambatan

Item Type: Thesis (S1)
Call Number: ST/11/19/248
NIM: 41117120122
Uncontrolled Keywords: Sistem Manajemen Mutu, ISO 9001:2015, Faktor Hambatan
Subjects: 300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 388 Ground Transportation/Transportasi Jalan Raya
300 Social Science/Ilmu-ilmu Sosial > 380 Commerce, Communications, Transportation (Perdagangan, Komunikasi, Transportasi) > 388 Ground Transportation/Transportasi Jalan Raya > 388.1 Roads/Jalan
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 625 Engineering Of Railroads, Roads/Rekayasa Rel Kereta Api, Jalan
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 625 Engineering Of Railroads, Roads/Rekayasa Rel Kereta Api, Jalan > 625.1 Railroad Engineering/Teknik Jalan Kereta Api, Teknik Rel Kereta Api
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 625 Engineering Of Railroads, Roads/Rekayasa Rel Kereta Api, Jalan > 625.7 Road Engineering/Teknik Jalan Raya
600 Technology/Teknologi > 620 Engineering and Applied Operations/Ilmu Teknik dan operasi Terapan > 625 Engineering Of Railroads, Roads/Rekayasa Rel Kereta Api, Jalan > 625.8 Artificial Road Surfaces/Teknik Permukaan Jalan Raya Buatan
Divisions: Fakultas Teknik > Teknik Sipil
Depositing User: Dede Muksin Lubis
Date Deposited: 22 Jan 2020 03:10
Last Modified: 22 Jan 2020 03:10
URI: http://repository.mercubuana.ac.id/id/eprint/53746

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